Statistics Canada Client Survey 2018

Consultation objectives

The purpose of the Statistics Canada Client Survey is to measure satisfaction with product and/or service quality, delivery and use.

Information is used for external reporting, internal decision making and priority setting.

Methodology

The sample for the Statistics Canada Client Survey is taken from the Statistic Canada's Client Relations Management System (CRMS). CRMS includes all clients who requested a product or service within a given year (January – December) and the results reflect these clients from January 2018 to December 2018.

Respondent Profile

Most respondents were from the Federal Government. The Independent researchers sector and private sector had the lowest representation. The majority of respondents requested a product or a service for the purpose of research and analysis with the least popular purpose being funding, followed by general interest and legislative.

Results

Overall satisfaction with Statistics Canada's products and/or service quality

• 85% of clients were satisfied with the overall quality of the product or service received.
• The format or medium of product received the highest level of satisfaction.
• Areas for improvement include the timeliness, level of detail and supporting documentation.

Overall satisfaction with Statistics Canada's products and/or service delivery

• 85% of clients were satisfied with the overall delivery of the product or service received.
• Respect and courtesy of staff and the provision of the product or service in the official language of choice received the highest levels of satisfaction.
• Areas of improvement include cost and amount of time to get the product or service.

Overall level of usefulness with Statistics Canada's products and/or services

• 71% of clients considered the product or service useful.

More information

Individuals who wish to obtain more information should contact Statistics Canada by sending an email to infostats@statcan.gc.ca.

Statistics Canada is committed to respecting the privacy of consultation participants. All personal information created, held or collected by the agency is kept strictly confidential; it is protected by the Privacy Act. For more information on Statistics Canada's privacy policies, please consult the Privacy notice.