Statistics Canada Client Survey 2019

Consultation objectives

The purpose of the Statistics Canada Client Survey was to measure satisfaction with product and/or service quality, delivery and use.

Information is used for external reporting, internal decision making and priority setting.

Methodology

The sample for the Statistics Canada Client Survey was taken from the Statistic Canada's Client Relations Management System (CRMS). CRMS includes all clients who request a product or service within a given year (January – December) and the results reflect these clients from January to December 2019.

Respondent Profile

The greatest number of respondents were from International organizations and the Federal Government. The Independent researchers sector had the lowest representation. The majority of respondents requested a product or a service for the purpose of research and analysis with the least popular purpose being general interest and legislative.

Results

Overall satisfaction with Statistics Canada's products and/or service quality

• 84% of clients were satisfied with the overall quality of the product or service received.
• The format or medium of product received the highest level satisfaction.
• Areas for improvement include the timeliness of release, level of detail and supporting documentation

Overall satisfaction with Statistics Canada's products and/or service delivery

• 86% of clients were satisfied with the overall delivery of the product or service received.
• Respect and courtesy of staff and the provision of the product or service in the official language of choice received the highest levels of satisfaction.
• Areas of improvement include cost and amount of time to get the product or service.

Overall level of usefulness with Statistics Canada's products and/or services

• 71% of clients considered the product or service useful.