Statistics Canada Client Experience Survey

Consultative engagement objectives

Beginning July 2022, Statistics Canada will launch on-going evaluation of its products and services by asking its clients about:

• Satisfaction with the delivery of the product or service
• Satisfaction with the quality of the product or service
• What clients value in their experience with Statistics Canada

Feedback will be used to help Statistics Canada further improve its product and service offerings.

Consultative engagement methodology

Statistics Canada is using its Client Relationship Management System (CRMS) to identify clients who have recently contacted Statistics Canada for a product or service and invite them to complete a short questionnaire.

Results

Results of the Statistics Canada Client Experience Survey will be published online annually, beginning April 2023.

More information

Individuals who wish to obtain more information should contact Statistics Canada by sending an email to infostats@statcan.gc.ca.

Statistics Canada is committed to respecting the privacy of consultation participants. All personal information created, help or collected by the agency is kept strictly confidential; it is protected by the Privacy Act. For more information on Statistics Canada's privacy policies, please consult the Privacy notice.