Survey Series on Accessibility – Experiences with Accessibility and Information and Communication Technology

Start your survey

Have you been invited to participate in this survey via email or mail? To log in to the survey, complete the following steps.

Step 1: Visit the electronic questionnaire portal and select Start my survey.

Step 2: Enter your secure access code (you will find this code in the invitation letter or email you previously received from Statistics Canada).

Step 3: Complete the survey.

Are you missing your secure access code, or do you need help?

Phone:

1-877-949-9492
(TTY: 1-800-363-7629)
Monday to Friday (except holidays) from 8:00 a.m. to 7:00 p.m., Eastern time

If you use an operator-assisted relay service, you can call us during regular business hours. You do not need to authorize the operator to contact us.

Email:

infostats@statcan.gc.ca

The purpose of this survey is to collect information on people's experiences navigating accessibility related to information and communication technology. Results from this survey will provide important information on the experiences of individuals whose everyday activities are limited due to a long-term condition or disability and will help decision makers plan and evaluate services, programs and policies to better serve all people living in Canada.

Your information may also be used by Statistics Canada for other statistical and research purposes. In addition, information from partially completed or unsaved questionnaires may be retained and used.

For more information, please visit the Survey Series on Accessibility page.

Collection period:

From October 15, 2024 to November 17, 2024  

Emailing date:
October 15, 2024
 

Collection methods:

Electronic questionnaire, telephone interview

Survey participation:

Voluntary

Confidentiality

Data are collected under the authority of the Statistics Act, Revised Statutes of Canada, 1985, Chapter S-19. Your information will be kept strictly confidential.

Data sharing agreements and record linkage

To enhance the data from this survey and to reduce the response burden, Statistics Canada will combine the information you provide with data from the 2022 Canadian Survey on Disability and other surveys within the Survey Series on Accessibility. Statistics Canada may also combine the information you provide with data from other surveys or administrative sources.

Topics covered in the survey

The survey asks questions about:

  • Difficulties and long-term conditions
  • Devices used
  • Difficulties related to files and documents
  • Difficulties related to the Internet
  • Difficulties related to online activities
  • Difficulties related to hardware and software of smartphones and other devices
  • Difficulties related to mobile or smartphone service
  • Difficulties related to broadcasting
  • Difficulties related to self-serve technology

Survey-specific questions

What is the Survey Series on Accessibility?

As part of the Disaggregated Data Action Plan (DDAP), the Survey Series on Accessibility (SSA) involves creating a panel of people who previously agreed to participate in follow-up surveys.

How and why was I selected?

You recently participated in the 2022 Canadian Survey on Disability (CSD) and provided contact information to participate in future surveys at Statistics Canada. Selecting people who have already participated in a Statistics Canada survey simplifies our data collection process.

Your participation is very important because you represent many other Canadians with characteristics similar to yours.

As part of the Survey Series on Accessibility, we are also looking to collect data from individuals living in Canada whose everyday activities are limited due to a long-term condition or disability who are often underrepresented in survey data.

How will the survey series be conducted?

If you were selected to participate, we will either send you an invitation to the survey by email or a Statistics Canada interviewer will call you. Once you receive the email invitation, you will be able to complete the questionnaire online at your convenience.

The Survey Series on Accessibility involves conducting a series of 3 to 5 short surveys with the same group of respondents, including you. You will be contacted by email or telephone for a new survey every few months over approximately a period of one year. After that, we will no longer contact you for this survey series, except to provide the survey results to you.

A Statistics Canada interviewer may contact you by telephone if you do not complete the surveys online.

What will the surveys be about?

Survey content will focus on a variety of difficulties or barriers a person may experience within different areas of their daily lives including people’s experiences navigating accessibility related to employment, information and communication technology, and transportation during travelling.

Why are you collecting this information and what will it be used for?

This survey is part of the Disaggregated Data Action Plan (DDAP) and Government of Canada’s initiatives to understand the experiences of individuals living in Canada whose everyday activities are limited due to a long-term condition or disability. The collected information will be aggregated and then become accessible to the public, all levels of government, and other data users. Results from this survey will provide important information on the experiences of individuals whose everyday activities are limited due to a long-term condition or disability and will help decision makers plan and evaluate services, programs and policies to better serve all people living in Canada. In addition, results will support the Federal Data and Measurement Strategy for Accessibility, aiming to help identify, remove and prevent barriers to accessibility in Canada.

How much time will it take me to participate in this survey?

The time required to complete the survey varies from person to person, however each survey in the Survey Series on Accessibility consists of approximately 20 questions and should only take around 10-20 minutes to complete.

What are the benefits of participating in this survey series?

This survey series aims to fill data gaps and data needs related to individuals living in Canada whose everyday activities are limited due to a long-term condition or disability and enable the Government of Canada to review and to carry out more equitable delivery of programs and services.

You will be helping us to implement a new method of data collection that will provide information on Canadian society more quickly and cost effectively.

Statistics Canada will publish highlights of the results on our website, and you will be informed of the results.

Where can I find more information about this project?

You can find more information about this project at Survey Series on Accessibility.

Is my participation voluntary?

Yes, Statistics Canada is only contacting those who have previously stated they would like to participate in follow up surveys.

Your participation is very important and will help Statistics Canada provide reliable and essential data that can have a direct impact on helping individuals living in Canada whose everyday activities are limited due to a long-term condition or disability. Your information is unique and cannot be replaced by someone else’s.

Each survey consists of approximately 20 questions and should only take around 10-20 minutes to complete.

How will you safeguard the confidentiality of my information?

As with all Statistics Canada surveys, any information provided will remain confidential pursuant to the Statistics Act.

Statistics Canada takes the privacy of Canadians very seriously. Published data can never identify you or your household.

To find out more about the measures in place to safeguard the confidentiality of your information, visit Statistics Canada’s Trust Centre.

For more information about this survey

Date modified: