2023 Survey of Oral Health Care Providers

Why are we conducting this survey?

Statistics Canada and Health Canada have partnered to conduct the Survey of Oral Health Care Providers (SOHCP). This biennial survey collects information on the financial and operational characteristics of oral health care providers in Canada.

The questions focus on operating revenue and expenses, billing policies, staffing and vacancies, services offered, patient capacity, and operational challenges.

Results from the survey will help evaluate the potential impacts of the Canadian Dental Care Plan on the oral health system and the delivery of oral health services in Canada.

These data are crucial in helping governments devise policies that support access to dental care, improve oral health outcomes for Canadians, and provide an effective work environment for oral health care workers.

Your information may also be used by Statistics Canada for other statistical and research purposes.

Your participation in this survey is required under the authority of the Statistics Act.

Other important information

Authorization to collect this information

Data are collected under the authority of the Statistics Act, Revised Statutes of Canada, 1985, Chapter S-19.

Confidentiality

By law, Statistics Canada is prohibited from releasing any information it collects that could identify any person, business or organization, unless consent has been given by the respondent, or as permitted by the Statistics Act. Statistics Canada will use the information from this survey for statistical purposes only.

Record linkages

To enhance the data from this survey and to reduce the response burden, Statistics Canada may combine the acquired data with information from other surveys or from administrative sources.

Data sharing agreements

To reduce respondent burden, Statistics Canada has entered into data-sharing agreements with provincial and territorial statistical agencies and other government organizations, which have agreed to keep the data confidential and use them only for statistical purposes. Statistics Canada will only share data from this survey with those organizations that have demonstrated a requirement to use the data.

Section 11 of the Statistics Act provides for the sharing of information with provincial and territorial statistical agencies that meet certain conditions. These agencies must have the legislative authority to collect the same information, on a mandatory basis, and the legislation must provide substantially the same provisions for confidentiality and penalties for disclosure of confidential information as the Statistics Act. Because these agencies have the legal authority to compel businesses to provide the same information, consent is not requested and businesses may not object to the sharing of the data.

For this survey, there are Section 11 agreements with the provincial and territorial statistical agencies of Newfoundland and Labrador, Nova Scotia, New Brunswick, Quebec, Ontario, Manitoba, Saskatchewan, Alberta, British Columbia and the Yukon.

The shared data will be limited to information pertaining to business establishments located within the jurisdiction of the respective province or territory.

Section 12 of the Statistics Act provides for the sharing of information with federal, provincial or territorial government organizations. Under Section 12, you may refuse to share your information with any of these organizations by writing a letter of objection to the Chief Statistician, specifying the organizations with which you do not want Statistics Canada to share your data, and mailing it to the following address:

Chief Statistician of Canada
Statistics Canada
Attention of Director, Public Sector Statistics Division
150 Tunney's Pasture Driveway
Ottawa, Ontario
K1A 0T6

You may also contact us by email at Statistics Canada Help Desk- this link will open in a new window or by fax at 613-951-6583.

For this survey, there are Section 12 agreements with the statistical agencies of Prince Edward Island, the Northwest Territories and Nunavut.

For agreements with provincial and territorial government organizations, the shared data will be limited to information pertaining to entities located within the jurisdiction of the respective province or territory.

For this questionnaire

Coverage statement

Reporting instructions

Report dollar amounts in thousands of Canadian dollars.

Percentages should be rounded to whole numbers.

When precise figures are not available, provide your best estimates.

Enter "0" if there is no value to report.

Who should complete this questionnaire?

This questionnaire should be completed by the person most knowledgeable of the day-to-day activities of this practice.

How do we protect your information?

Statistics Canada is committed to respecting the privacy of consultation survey participants. All personal information created, held or collected by the agency is protected in accordance with the Privacy Act.

Deadline for completing this questionnaire

Please complete this questionnaire and submit it within 21 days of receipt.

Printing your completed questionnaire

You can print this questionnaire once you have completed and submitted it.

Business or organization and contact information

1. Verify or provide the business or organization legal and operating name, and correct information if needed.

Note: Legal name should only be modified to correct a spelling error or typo.

• Legal name
• Operating name (if applicable)

2. Verify or provide the contact information for the designated contact person for the business or organization, and correct information if needed.

Note: The designated contact person is the person who should receive this questionnaire. The designated contact person may not always be the one who actually completes the questionnaire.

First name

Last name

Title

Preferred language of communication

Mailing address (number and street)

City

Province, territory or state

Postal code or ZIP code (Format: Letter digit letter space digit letter digit or 5 digits dash 4 digits)
Example: A9A 9A9 or 12345-1234

Country

Email address
Example: user@example.gov.ca

Telephone number (including area code)
Example: 123-123-1234

Extension number (if applicable)

Fax number (including area code)
Example: 123-123-1234

3. Verify or provide the current operational status of the business or organization identified by the legal and operating name above.

• Operational
• Not currently operational e.g., temporarily or permanently closed, change of ownership
  • Why is this business or organization not currently operational?
• Seasonal operations
  • When did this business or organization close for the season?
    Date
    Example: YYYY-MM-DD
  • When does this business or organization expect to resume operations?
    Date
    Example: YYYY-MM-DD
• Ceased operations
  • When did this business or organization cease operations?
    Date
    Example: YYYY-MM-DD
  • Why did this business or organization cease operations?
    • Bankruptcy
    • Liquidation
    • Dissolution
    • Other
      • Specify the other reasons why operations ceased
• Sold operations
  • When was this business or organization sold?
    Date
    Example: YYYY-MM-DD
  • What is the legal name of the buyer?
• Amalgamated with other businesses or organizations
  • When did this business or organization amalgamate?
    Date
    Example: YYYY-MM-DD
  • What is the legal name of the resulting or continuing business or organization?
  • What are the legal names of the other amalgamated businesses or organizations?
• Temporarily inactive but expected to reopen
  • When did this business or organization become temporarily inactive?
    Date
    Example: YYYY-MM-DD
  • When does this business or organization expect to resume operations?
    Date
    Example: YYYY-MM-DD
  • Why is this business or organization temporarily inactive?
• No longer operating because of other reasons
  • When did this business or organization cease operations?
    Date
    Example: YYYY-MM-DD
  • Why did this business or organization cease operations?

4. Verify or provide the current main activity of the business or organization identified by the legal and operating name above.

Note: The described activity was assigned using the North American Industry Classification System (NAICS).

NAICS description text

Description and examples

NAICS description text

Examples and inclusions/exclusion text

• This is the current main activity
• This is not the current main activity

Provide a brief but precise description of this business or organization's main activity e.g., breakfast cereal manufacturing, shoe store, software development

Main activity

5. You indicated that NAICS description text is not the current main activity.

Was this business or organization's main activity ever classified as NAICS description text.

• Yes
  • When did the main activity change?
    • Date
      Example: YYYY-MM-DD
• No

6. Search and select the industry classification code that best corresponds to this business or organization's main activity.

How to search:

• if desired, you can filter the search results by first selecting the business or organization's activity sector
• enter keywords or a brief description that best describe the business or organization's main activity
• press the Search button to search the database for an activity that best matches the keywords or description you provided
• select an activity from the list.

Select this business or organization's activity sector (optional)

Enter keywords or a brief description, then press the Search button

Farming or logging operation

Construction company or general contractor

Manufacturer

Wholesaler

Retailer

Provider of passenger or freight transportation

Provider of investment, savings or insurance products

Real estate agency, real estate brokerage or leasing company

Provider of professional, scientific or technical services

Provider of health care or social services

Restaurant, bar, hotel, motel or other lodging establishment

Other sector

Reporting period information

1. What are the start and end dates of this business's or organization's most recently completed fiscal year?

For this survey, the end date should fall between April 1st, 2023 and March 31st, 2024.

Fiscal Year Start date
Example: YYYY-MM-DD

Fiscal Year End date
Example: YYYY-MM-DD

2. What is the reason the reporting period does not cover a full year?

Select all that apply.

• Seasonal operations
• New business
• Change of ownership
• Temporarily inactive
• Change of fiscal year
• Ceased operations
• Other
  • Specify the other reason the reporting period does not cover a full year

Main business activity

3. Which of the following best describes this business or organization?

• Owner or operator of a practice with a physical location
  A business that operates with a physical location and provides services directly to patients (including sole proprietorships and partnerships).
• Contractor or subcontractor
  An oral health care professional or member of a corporation that provides services for another business (e.g., a dental office practice, dental hygiene practice, denturist practice, government entity) at the business's physical location.
• Don't know

4. For the reporting period ending between April 1st, 2023 to March 31st, 2024, which of the following best describes this practices type of service?

• General dentistry
• Dental hygiene services
• Endodontics
• Oral and maxillofacial surgery
• Oral medicine and pathology
• Oral and maxillofacial radiology
• Orthodontics and dentofacial orthopedics
• Pediatric dentistry
• Periodontics
• Prosthodontics
• Denture services
• Other type of service
  • Specify other type of service

Operating revenue and expenses

5. For the reporting period ending between April 1st, 2023 to March 31st, 2024, what was this practice's total operating revenue?

Report dollar amounts in thousands of Canadian dollars.
When precise figure is not available, please provide your best estimate.

Total operating revenue (CAN$ '000)

6. For the reporting period ending between April 1st 2023 to March 31st, 2024, what was this practice's total operating expenses?

Report dollar amounts in thousands of Canadian dollars.

When precises figure is not available, please provide your best estimate.

Total operating expenses (CAN$'000)

Human resources

7. On the last day of your fiscal period ending between April 1st, 2023 and March 31st, 2024, what was the total number of employees and contractors at this practice?

Note: A detailed breakdown may be requested in other sections.

Instructions:

an individual is to be recorded only once as an employee or a contractor
working owners are to be reported as employees

employees working on a commission basis are to be reported as contractors.

Include:

all full-time and part-time employees and contractors who received a T4 or T4A during the reporting period

all full-time and part-time contractors hired through agencies and report them as contractors

working owners and co-owners of this practice

employees who worked on-site, off-site, or who were on paid leave.

Exclude:

all casual employees, casual contractors and volunteers

employees on unpaid leave, such as those on extended sick leave who were receiving insurance benefits

employees on parental leave (maternity or paternity) who were receiving a top-up to their received benefits.

Employees: Refer to persons for whom this practice completed a T4 and who were active on the payroll during the reference period.

Contractors: Refer to persons for who this practice completed a T4A during the reference period and persons whom were hired through agencies.

Casual: Refers to those employed on a non-continuing or irregular basis, such as those who temporarily relieve regular employees on vacation or sick leave, or those who are hired temporarily for such casual jobs as snow removal, office overload, etc.
When precise figure is not available, please provide your best estimate.

If a question does not apply to your practice, enter "0" in the corresponding line.

a. Total number of employees
Include full-time and part-time employees.

Number

b.Total number of contractors
Include full-time and part-time contractors.

Number

Total employees and contractors
Sum of (a+b)

Number

8. Of the total employees on the last day of your fiscal period ending between April 1st, 2023 and March 31st, 2024 reported at question 7, what was the total number of employees and contractors for each of the following categories?

Instructions:

when an employee or contractor fills more than one position, that individual is to be recorded only once under the position in which the majority of their time is spent

an individual is to be recorded only once as an employee or a contractor

working owners are to be reported as employees

employees working on a commission basis are to be reported as contractors.

Include:

all full-time and part-time employees and contractors who received a T4 or T4A during the reporting period

all full-time and part-time contractors hired through agencies and report them as contractors

working owners and co-owners of this practice

employees who worked on-site, off-site, or who were on paid leave.

Exclude:

all casual employees, casual contractors and volunteers

employees on unpaid leave, such as those on extended sick leave who were receiving insurance benefits

employees on parental leave (maternity or paternity)

Full time: Refers to persons who worked 30 or more hours per week on average during the reference period.
Part time: Refers to persons who worked less than 30 hours per week on average during the reference period.

Employees: Refer to persons for whom this practice completed a T4 and who were active on the payroll during the reference period.

Contractors: Refer to persons for who this practice completed a T4A during the reference period and persons whom were hired through agencies.

When precise figure is not available, please provide your best estimate.
If a question does not apply to your practice, enter "0" in the corresponding line.

a. Dentists
Include general dentists and dental specialists

• Full-time employees
• Part-time employees
• Full-time and part-time contractors

b. Dental assistants

• Full-time employees
• Part-time employees
• Full-time and part-time contractors

c. Dental hygienists

• Full-time employees
• Part-time employees
• Full-time and part-time contractors

d. Dental technologists and technicians
Include ceramic denture moulder, denture wax pattern former, orthodontic band maker.

• Full-time employees
• Part-time employees
• Full-time and part-time contractors

e. Dental therapists

• Full-time employees
• Part-time employees
• Full-time and part-time contractors

f. Denturists

• Full-time employees
• Part-time employees
• Full-time and part-time contractors

g. Administrative staff
Include receptionists, dental coordinators, practice managers, bookkeepers.

• Full-time employees
• Part-time employees
• Full-time and part-time contractors

h. Other staff members
Specify other staff members

• Full-time employees
• Part-time employees
• Full-time and part-time contractors

Total
Sum of (a + b + c + d + e + f + g + h).

• Full-time employees
• Part-time employees
• Full-time and part- time contractors

9. On the last day of your fiscal period ending between April 1st, 2023 and March 31st, 2024, what was the total number of job vacancies for each of the following categories?

Instructions:

include all full-time and part-time job vacancies for employees or contractors

exclude all job vacancies for casual employment, casual contractors and volunteers.

Full time: Refers to persons who worked 30 or more hours per week on average during the reference period.

Part time: Refers to persons who worked less than 30 hours per week on average during the reference period.

Job vacancies: A job was vacant if it met all of the following conditions:

it was vacant on the reference date

there were tasks to be carried out on the reference date for the job in question

the employer was actively recruiting outside the organization to fill the job.

The jobs could be full-time or part-time.
When precise figure is not available, please provide your best estimate.

If a question does not apply to your facility, enter "0" in the corresponding line.

a. Dentists
Include general dentists and dental specialists.

• Full time vacancies
• Part time vacancies

b. Dental assistants

• Full time vacancies
• Part time vacancies

c. Dental hygienists

• Full time vacancies
• Part time vacancies

d. Dental technologists and technicians
Include ceramic denture moulder, denture wax pattern former, orthodontic band maker.

• Full time vacancies
• Part time vacancies

e. Dental therapists

• Full time vacancies
• Part time vacancies

f. Denturists

• Full time vacancies
• Part time vacancies

g. Administrative staff
Include receptionists, dental coordinators, practice managers, bookkeepers.

• Full time vacancies
• Part time vacancies

h. All other job vacancies
Specify other job vacancies

• Full time vacancies
• Part time vacancies

Total job vacancies
Sum of (a + b + c + d + e + f + g + h).

• Full time vacancies
• Part time vacancies

Services offered

10. For the reporting period ending between April 1st, 2023 to March 31st, 2024, which of the following service options were offered by this practice?

Select all that apply.

• Service Option Offered
• Services and communication provided in English
• Services and communication provided in French
• Services and communication provided in any languages other than English or French
• Teledentistry and virtual dental care e.g., virtual consultation and preliminary diagnosis using photographs and videos, virtual dental health education sessions, remote prescription of medication
• Mobile dental care e.g., mobile examination center (MEC) and dental van offering preventive services in schools, portable dental units for dental screenings at community events
• In-home dental care e.g., house call for dental check-ups and cleaning, in-home fitting for dentures, in-home tooth extraction for homebound patients
• Dental care in a long-term care facility or retirement home e.g., on-site dental hygiene program for residents, regular oral screenings and cleanings
• Hospital dental care e.g., in-hospital dental surgeries such as fracture repair, tumor removal, reconstructive surgeries, medically necessary tooth removal
• Dental care in a controlled environment e.g., prisons, rehabilitation centres, shelters
• Bills and receives funds directly from provincial or territorial public insurance programs
• Bills and receives funds directly from federal public insurance programs e.g., non-Insured  Health Benefits, Interim Federal Health Program, Veterans Affairs Canada, Correctional Services Canada
• Bills and receives funds directly from private insurance plans
• Other service options offered
  • Specify all other service options offered

OR

• None of the above

11. For the reporting ending between April 1st, 2023 and March 31st, 2024, what special needs was this practice able to accommodate on-site?

Accommodate: Measures in place to support access and enable treatment.

Select all that apply.

Special needs able to accommodate

• Intellectual or developmental disability (adult) e.g., down syndrome, autism, cerebral palsy
• Intellectual or developmental disability (children) e.g., down syndrome, fetal alcohol syndrome, fragile X syndrome
• Patients with physical disabilities e.g., multiple sclerosis, spinal cord injuries
• Medically compromised patients e.g., congenital disorders, severe neurological conditions, behavioral issues
• Allergies and intolerances e.g., latex allergies, metal allergies, non-fluoride dental product
• Dental anxiety and phobia
• Patients with reduced mobility e.g., ramp access, wide doorways and corridors, accessible dental rooms
• Other special needs the practice could accommodate e.g., older adults living with frailty
  • Specify all other special needs the practice could accommodate

OR

• Unable to accommodate any special needs

12. For the reporting period ending between April 1st, 2023 and March 31st, 2024, did the practice experience any barriers in accommodating special needs patients?

Accommodate: Measures in place to support access and enable treatment.

Select all that apply.

• Insufficient staff available
• Lack of employees with relevant training or experience
• Fees charged do not reflect the time required to provide the service
• Patients not covered by any form of insurance
• Cost of materials or equipment
• Physical size limitation of the practice and lack of accessibility for persons with physical disabilities e.g.,size,layout
• Other barrier
  • Specify all other barriers

OR

• No barriers

Patients and billing

13. On the last day of your fiscal period ending between April 1st, 2023 and March 31st, 2024, what was the number of active patients belonging to this practice?

Active patient: A patient who has been seen within the last 12 months.
When precise figure is not available, please provide your best estimate.

Number of active patients

14. For the reporting period ending between April 1st, 2023 and March 31st,2024, did this practice see any patients under the age of 3 years (inclusive) for non-emergency oral assessments?

e.g., CDA (Canadian Dental Association) procedure code 01011 or CDH (Canadian Dental Hygienists’ Association)  procedure code 00131

• Yes
  • How many distinct children 3 years of age or younger did this practice see in the reporting period?
    When precise figure is not available, please provide your best estimate.
    • Number of children 3 years of age or younger
• No
• Don't know

15. Of the number of active patients reported at question 13, what was the percentage of patients who were covered and not covered by an insurance plan or government program?

Total should equal to 100%.
When precise figure is not available, please provide your best estimate.

a. Patients covered by an insurance plan or government program
Percentage of patients

b. Patients not covered by an insurance plan or government program
Percentage of patients

Total percentage of patients

16.For the reporting period ending between April1st, 2023 and March 31st, 2024, of the patients covered by an insurance plan or government program, what was the percentage of patients associated with the following categories?

Total should equal to 100%
When precise figure is not available, please provide your best estimate.

a. The practice bills and receives funds directly from the insurance plan or government program, and the patient only pays the remaining balance to the practice

Percentage of patients

b. The practice bills the patient for the full cost of the visit then submits the claim on behalf of the patient

Percentage of patients

c. The practice bills the patient for the full cost of the visit and the patient is responsible to submit reimbursement claim themselves

Percentage of patients

Total percentage of patients

17. For the reporting period ending between April 1st, 2023 and March 31st, 2024, how did this practice process claims?

• Electronically and paper
• Electronically only
• Paper only

18. For patients for whom this practice had the ability to set its own service fees, does this practice typically charge the fees listed in the provincial or territorial fee guide?

• Typically matches the fees in the guide
• Typically charges less
• Typically charges more
• Don't Know

19. For the reporting period ending between April 1st, 2023 and March 31st, 2024, what was the average time between time of booking and time of the appointment for an existing patient seeking non-emergency care ?

Exclude patients seeking emergency care.

• Less than one week
• One week to less than one month
• One month to less than three months
• Three months to less than six months
• Six months or more
• Don't know

20. On the last day of your fiscal period ending between April 1st, 2023 and March 31st, 2024, was this practice accepting new patients?

• Yes
• No
• Don't Know

21. For the reporting period ending between April 1st, 2023 and March 31st, 2024, what was the average time between when a new patient contacted this practice (for non-urgent services) and the their first appointment?

Exclude new patients seeking emergency care.

• Less than one week.
• One week to less than one month
• One month to less than three months
• Three months to less than six months
• Six months or more
• Don't know

Practice operations and business intentions

22. For the reporting period ending between April 1st, 2023 and March 31st, 2024, on an average week, how many actual patient visits did this practice have?

Patient visit: An appointment where a patient sees a dentist or other oral health care providers for examination, diagnosis, or treatment.
Average week: A typical week during the specified reporting period. It should not include special events, unusual circumstances or statutory holidays.

Average number of patient visits per week

Exclude all cancellations.

23. For the reporting period ending between April 1st, 2023 and March 31st, 2024, during an average week, could this practice have accommodated additional patient visits?

Instructions: Please base your response on unfilled time slots and disregard appointments cancelled by patients.

Patient visit: An appointment where a patient sees a dentist or other oral health care providers for examination, diagnosis, or treatment.

Average week: A typical week during the specified reporting period. It should not include special events, unusual circumstances or statutory holidays.

• Yes
  • For the reporting period, how many additional patient visits could this practice have accommodated in an average week?
    • Number of additional patient visits
• No
• Don't Know

24. For the reporting period ending between April 1st, 2023 and March 31st, 2024, what were the human-resources challenges or labour-related impacts for this practice?

Select all that apply.

Staffing and human resources challenges

• Difficulty recruiting skilled employees
  • What type of employee was difficult to recruit?
    • Difficulty to recruit dentists
      Include general dentists and dental specialists.
    • Difficulty to recruit dental assistants
    • Difficulty to recruit dental hygienists
    • Difficulty to recruit dental technologists and technicians
      Include ceramic denture moulder, denture wax pattern former, orthodontic band maker.
    • Difficulty to recruit dental therapists
    • Difficulty to recruit denturists
    • Difficulty to recruit administrative staff
      Include receptionists, dental coordinators, practice managers, bookkeepers.
• Difficulty retaining skilled employees
  • What type of employee was difficult to retain?
    • Dentists
      Include general dentists and dental specialists.
    • Dental assistants
    • Dental hygienists
    • Dental technologists and technicians
      Include ceramic denture moulder, denture wax pattern former, orthodontic band maker.
    • Dental therapists
    • Denturists
    • Administrative staff
      Include receptionists, dental coordinators, practice managers, bookkeepers.
• Increase in working hours for existing staff
• Absenteeism
• Rising cost of labour
• Other staffing and human resources challenges
  • Specify other staffing and human resources challenges

OR

• No staffing or human resources challenge

Labour-related impacts

• Delays in providing service to patients
• Practice-initiated cancellation of appointments
  e.g., lack of staff leads to cancellation of patient appointments
• Limitation of types or quantity of services offered to patients
• Other labour-related impacts
  • Specify other labour-related impact

OR

• No labour related impacts

25. For the reporting period ending between April 1st, 2023 and March 31st, 2024, which of the following were operational challenges for this practice?

Select all that apply.

• Equipment and supplies related challenges
  e.g., lack of available dental chairs for purchase, difficulty obtaining supplies and equipment to perform day-to-day business activity
• Space-related challenges
  e.g., lack of space to accommodate additional dental chairs or examination rooms
• Clientele related challenges
  e.g., fluctuations in patient demand, difficulty attracting or retaining patients, patient-initiated cancellations
• Administrative, financial and operational-related reasons
  e.g., rising costs in real estate, leasing or property taxes, rising cost of insurance, difficulty maintaining sufficient cash flow, difficulty managing debt, difficulty obtaining financing
• Accommodation challenges
  e.g., insufficiently equipped or trained to offer services to patients with special needs.
• Increasing local competition
  e.g., increase in number of dental clinics in the area, more dental practices offering similar services
• Submitting claims for public programs is demanding
  e.g., complexity of submitting claims, lack of clarity in the procedure
• Regulatory compliance
  e.g., patient privacy, infection control, waste disposal
• Other challenges
  • Specify all other challenges

OR

• No challenges

26. Over the next 24 months, which of the following statements best describes the intention of this practice with respect to its practice operations?

• Cease operations
  What would be the reasons to cease operations?
  Select all that apply.
  • Due to human resource related reasons
    e.g., shortage of labour force, difficulty hiring or retaining skilled employees cost of labour rising
  • Due to equipment and supplies related reasons
    e.g., difficulty obtaining supplies and equipment to perform day to day business activity
  • Due to clientele related reason
    e.g., fluctuation in patient demand, difficulty attracting or retaining patients
  • Due to administrative, financial and operational related reasons
    e.g., rising cost in real estate, leasing or property taxes, operating at loss, difficulty managing debt, difficulty obtaining financing
  • Due to other reasons
    e.g., retirement
    • Specify other reasons to cease operation
• Reduce operations
  What would be the reasons to reduce operations?
  Select all that apply.
  • Human resource related reasons
    e.g., shortage of labour force, difficulty hiring or retaining skilled employees cost of labour rising
  • Equipment and supplies related reasons
    e.g., difficulty obtaining supplies and equipment to perform day to day business activity
  • Clientele related reasons
    e.g., fluctuation in patient demand, difficulty attracting or retaining patients
  • Administrative, financial and operational related reasons
    e.g., rising cost in real estate, leasing or property taxes, operating at loss, difficulty managing debt, difficulty obtaining financing
  • Other reasons
    e.g., retirement
    • Specify other reasons to reduce operation
• Maintain operations
• Expand operations
  What would be the methods used to expand operations?
  Select all that apply.
  • Increase staff
    e.g., hiring new employees, return of skilled employees previously on leave
  • Acquire new equipment
  • Expand current office space
    e.g., acquisition of business or business units, merge of business or business units, securing additional financing
  • Increase range of services offered
  • Invest in marketing
    e.g., seeking new patients
  • Other methods
    • Specify other methods
• Don't know

Public Dental Care Coverage

27. Some patients are only covered under public dental care plans. Does this practice accept patients who are only covered under public dental care plans?

• Yes, without limitation on the maximum number of patients
• Yes, but up to a maximum number of patients
• No
• Don't know

Canadian Dental Care Plan (CDCP)

28. Rate your level of agreement or disagreement with the following statements regarding the Canadian Dental Care Plan (CDCP).

a. This practice received adequate information about participating, as providers, in the CDCP.

Strongly disagree

Disagree

Agree

Strongly agree

Don't know

b. This practice received adequate information about the eligibility criteria and the coverage offered by the CDCP.

Strongly disagree

Disagree

Agree

Strongly agree

Don't know

c. This practice knows where to go to get help with questions about CDCP.

Strongly disagree

Disagree

Agree

Strongly agree

Don't know

d. This practice intends to participate in the CDCP when patients become admissible.

Strongly disagree

Disagree

Agree

Strongly agree

Don't know

Changes or events

29. Indicate any changes or events that affected the reported values for this business or organization, compared with the last reporting period.

Select all that apply.

• Strike or lock-out
• Contracting out
• Organizational change
• Price changes in labour or raw materials
• Natural disaster
• Sold business or business units
• Expansion
• Acquisition of business or business units
• Merger of business or business units
• Vacation or maintenance periods
• Equipment failure
• Increased or decreased market demand
• Dissolution
• Change in accounting or basis of reporting
• Liquidation
• End of business activities
• Change in business activities

OR

• No changes or events

Contact person

30. Statistics Canada may need to contact the person who completed this questionnaire for further information.

Is the designated contact person for the business or organization the best person to contact?

• Yes
• No
  • Who is the best person to contact about this questionnaire?
    • First Name
    • Last Name
    • Title
    • Email address
      Example: user@example.gov.ca
    • Telephone number (including are code)
      Example: 123-123-1234
    • Extension number (if applicable)
    • Fax number (including area code)
      Example: 123-123-1234

Feedback

31. How long did it take to complete this questionnaire?
Include the time spent gathering the necessary information.

• Hours
• Minutes

32. Do you have any comments about this questionnaire?

• Enter your comments.