Reference Guide 2012 North American Industry Classification System (NAICS)

Unified Enterprise Survey - Annual

Retail Trade
Management of Companies and Enterprises
Wholesale Trade
Manufacturing
Other Services (except Public Administration)

Retail Trade

The retail trade sector comprises establishments primarily engaged in retailing merchandise, generally without transformation, and rendering services incidental to the sale of merchandise. The retailing process is the final step in thedistribution of merchandise; retailers are therefore organized to sell merchandise in small quantities to the general public.

Retail Trade
NAICS Description
441110 New Car Dealers
441120 Used Car Dealers
441210 Recreational Vehicle Dealers
441220 Motorcycle, Boat and Other Motor Vehicle Dealers
441310 Automotive Parts and Accessories Stores
441320 Tire Dealers
442110 Furniture Stores
442210 Floor Covering Stores
442291 Window Treatment Stores
442292 Print and Picture Frame Stores
442298 All Other Home Furnishings Stores
443110 Appliance, Television and Other Electronics Stores
443120 Computer and Software Stores
443130 Camera and Photographic Supplies Stores
444110 Home Centres
444120 Paint and Wallpaper Stores
444130 Hardware Stores
444190 Other Building Material Dealers
444210 Outdoor Power Equipment Stores
444220 Nursery Stores and Garden Centres
445110 Supermarkets and Other Grocery (except Convenience) Stores
445120 Convenience Stores
445210 Meat Markets
445220 Fish and Seafood Markets
445230 Fruit and Vegetable Markets
445291 Baked Goods Stores
445292 Confectionery and Nut Stores
445299 All Other Specialty Food Stores
445310 Beer, Wine and Liquor Stores
446110 Pharmacies and Drug Stores
446120 Cosmetics, Beauty Supplies and Perfume Stores
446130 Optical Goods Stores
446191 Food (Health) Supplement Stores
446199 All Other Health and Personal Care Stores
447110 Gasoline Stations with Convenience Stores
447190 Other Gasoline Stations
448110 Men's Clothing Stores
448120 Women's Clothing Stores
448130 Children's and Infants' Clothing Stores
448140 Family Clothing Stores
448150 Clothing Accessories Stores
448191 Fur Stores
448199 All Other Clothing Stores
448210 Shoe Stores
448310 Jewellery Stores
448320 Luggage and Leather Goods Stores
451110 Sporting Goods Stores
451120 Hobby, Toy and Game Stores
451130 Sewing, Needlework and Piece Goods Stores
451140 Musical Instrument and Supplies Stores
451210 Book Stores and News Dealers
451220 Pre-Recorded Tape, Compact Disc and Record Stores
452110 Department Stores
452910 Warehouse Clubs and Superstores
452991 Home and Auto Supplies Stores
452999 All Other Miscellaneous General Merchandise Stores
453110 Florists
453210 Office Supplies and Stationery Stores
453220 Gift, Novelty and Souvenir Stores
453310 Used Merchandise Stores
453910 Pet and Pet Supplies Stores
453920 Art Dealers
453930 Mobile Home Dealers
453992 Beer and Wine-Making Supplies Stores
453999 All Other Miscellaneous Store Retailers (except Beer and Wine-Making Supplies Stores)
454111 Internet Shopping
454112 Electronic Auctions
454113 Mail-Order Houses
454210 Vending Machine Operators
454311 Heating Oil Dealers
454312 Liquefied Petroleum Gas (Bottled Gas) Dealers
454319 Other Fuel Dealers
454390 Other Direct Selling Establishments
Management of Companies and Enterprises
NAICS Description
551114 Head Offices

Wholesale Trade

This sector comprises establishments primarily engaged in wholesaling merchandise and providing related logistics, marketing and support services. The wholesaling process is generally an intermediate step in the distribution of merchandise; many wholesalers are therefore organized to sell merchandise in large quantities to retailers, and business and institutional clients. However, some wholesalers, in particular those that supply non-consumer capital goods, sell merchandise in single units to final users.

This sector recognizes two main types of wholesalers: wholesale merchants and wholesale agents and brokers.

Wholesale Trade
NAICS Description
411110 Live Animal Wholesaler-Distributors
411120 Oilseed and Grain Wholesaler-Distributors
411130 Nursery Stock and Plant Wholesaler-Distributors
411190 Other Farm Product Wholesaler-Distributors
412110 Petroleum Product Wholesaler-Distributors
413110 General-Line Food Wholesaler-Distributors
413120 Dairy and Milk Products Wholesaler-Distributors
413130 Poultry and Egg Wholesaler-Distributors
413140 Fish and Seafood Products Wholesaler-Distributors
413150 Fresh Fruit and Vegetable Wholesaler-Distributors
413160 Red Meat and Meat Products Wholesaler-Distributors
413190 Other Specialty-Line Food Wholesaler-Distributors
413210 Non-Alcoholic Beverage Wholesaler-Distributors
413220 Alcoholic Beverage Wholesaler-Distributors
413310 Cigarette and Tobacco Products Wholesaler-Distributors
414110 Clothing and Clothing Accessories Wholesaler-Distributors
414120 Footwear Wholesaler-Distributors
414130 Piece Goods, Notions and Other Dry Goods Wholesaler-Distributors
414210 Home Entertainment Equipment Wholesaler-Distributors
414220 Household Appliance Wholesaler-Distributors
414310 China, Glassware, Crockery and Pottery Wholesaler-Distributors
414320 Floor Covering Wholesaler-Distributors
414330 Linen, Drapery and Other Textile Furnishings Wholesaler-Distributors
414390 Other Home Furnishings Wholesaler-Distributors
414410 Jewellery and Watch Wholesaler-Distributors
414420 Book, Periodical and Newspaper Wholesaler-Distributors
414430 Photographic Equipment and Supplies Wholesaler-Distributors
414440 Sound Recording Wholesalers
414450 Video Cassette Wholesalers
414460 Toy and Hobby Goods Wholesaler-Distributors
414470 Amusement and Sporting Goods Wholesaler-Distributors
414510 Pharmaceuticals and Pharmacy Supplies Wholesaler-Distributors
414520 Toiletries, Cosmetics and Sundries Wholesaler-Distributors
415110 New and Used Automobile and Light-Duty Truck Wholesaler-Distributors
415120 Truck, Truck Tractor and Bus Wholesaler-Distributors
415190 Recreational and Other Motor Vehicles Wholesaler-Distributors
415210 Tire Wholesaler-Distributors
415290 Other New Motor Vehicle Parts and Accessories Wholesaler-Distributors
415310 Used Motor Vehicle Parts and Accessories Wholesaler-Distributors
416110 Electrical Wiring and Construction Supplies Wholesaler-Distributors
416120 Plumbing, Heating and Air-Conditioning Equipment and Supplies Wholesaler-Distributors
416210 Metal Service Centres
416310 General-Line Building Supplies Wholesaler-Distributors
416320 Lumber, Plywood and Millwork Wholesaler-Distributors
416330 Hardware Wholesaler-Distributors
416340 Paint, Glass and Wallpaper Wholesaler-Distributors
416390 Other Specialty-Line Building Supplies Wholesaler-Distributors
417110 Farm, Lawn and Garden Machinery and Equipment Wholesaler-Distributors
417210 Construction and Forestry Machinery, Equipment and Supplies Wholesaler-Distributors
417220 Mining and Oil and Gas Well Machinery, Equipment and Supplies Wholesaler-Distributors
417230 Industrial Machinery, Equipment and Supplies Wholesaler-Distributors
417310 Computer, Computer Peripheral and Pre-Packaged Software Wholesaler-Distributors
417320 Electronic Components, Navigational and Communications Equipment and Supplies Wholesaler-Distributors
417910 Office and Store Machinery and EquipmentWholesaler-Distributors
417920 Service Establishment Machinery, Equipment and Supplies Wholesaler-Distributors
417930 Professional Machinery, Equipment and Supplies Wholesaler-Distributors
417990 All Other Machinery, Equipment and Supplies Wholesaler-Distributors
418110 Recyclable Metal Wholesaler-Distributors
418120 Recyclable Paper and Paperboard Wholesaler-Distributors
418190 Other Recyclable Material Wholesaler-Distributors
418210 Stationery and Office SuppliesWholesaler-Distributors
418220 Other Paper and Disposable Plastic Product Wholesaler-Distributors
418310 Agricultural Feed Wholesaler-Distributors
418320 Seed Wholesaler-Distributors
418390 Agricultural Chemical and Other Farm Supplies Wholesaler-Distributors
418410 Chemical (except Agricultural) and Allied Product Wholesaler-Distributors
418910 Log and Wood Chip Wholesaler-Distributors
418920 Mineral, Ore and Precious Metal Wholesaler-Distributors
418930 Second-Hand Goods (except Machinery and Automotive) Wholesaler-Distributors
418990 All Other Wholesaler-Distributors
419110 Business-to-Business Electronic Markets
419120 Wholesale Trade Agents and Brokers

Manufacturing

This sector comprises establishments primarily engaged in the physical or chemical transformation of materials or substances into new products. Manufacturing establishments may own the materials which they transform or they may transform materials owned by other establishments. Manufacturing may take place in factories or in workers' homes, using either machinery or hand tools.

Manufacturing establishments are known by a variety of trade designations, such as plants, factories or mills.

Manufacturing
NAICS Description
311811 Retail Bakeries
This Canadian industry comprises establishments primarily engaged in manufacturing bakery products, for retail sale, but not for immediate consumption.
315222 Men's and Boys' Cut and Sew Suit, Coat and Overcoat Manufacturing (including establishments known as tailors, primarily engaged in producing clothing for retail sale).
315233 Women's and Girls' Cut and Sew Dress Manufacturing

Other Services (except Public Administration)

This sector comprises establishments not classified to any other sector.

Other Services (except Public Administration)
NAICS Description
811111 General Automotive Repair
811112 Automotive Exhaust System Repair
811119 Other Automotive Mechanical and Electrical Repair and Maintenance
811121 Automotive Body, Paint and Interior Repair and Maintenance
811122 Automotive Glass Replacement Shops
811192 Car Washes
811199 All Other Automotive Repair and Maintenance
811210 Electronic and Precision Equipment Repair and Maintenance
811412 Appliance Repair and Maintenance
811420 Reupholstery and Furniture Repair
811490 Other Personal and Household Goods Repair and Maintenance
812922 One-Hour Photo Finishing

Thank you!

Annual Survey of Secondary Distributors of Refined Petroleum Products Reporting Guide

Manufacturing and Energy Division

I. Reporting instructions

The following provides information to assist in completing the Annual Survey of Secondary Distributors ofRefined Petroleum Products.

  • There are 4 separate product tables: Motor Gasoline, Diesel Fuel Oil, Heating Fuel Oil and Heavy Fuel Oil.
  • For each product, please report the total number of litres sold from January 1st to December 31st, 2012 in Canada by province or territory and by type of customer identified on lines 3 to 26 of the questionnaire.
  • If exact numbers of litres sold are not available, please provide your best estimates.
  • Please keep a copy of the questionnaire for your records.

For assistance in completing this questionnaire,please call: 1-866-445-4323.

II. Definitions

Motor Gasoline: All gasoline type fuels for internal combustion engines including any ethanol/methanol and othersimilar additives blended.

Diesel Fuel Oil: All grades of distillate fuel used for diesel engines used on road, off road, in marine and railroad transport, regardless of the tax status of the diesel sold (dyed/marked and clear diesel), including any biodieselblended with fuel.

Heating Fuel Oil: All distillate type fuels used for power burners. Include fuel oil no.1, fuel oil no. 2, fuel oil no. 3, stove oil, furnace fuel oil, gas oils and light industrial fuel. Include all heating fuel sales, including any biodiesel blended withfuel.

Heavy Fuel Oil: All grades of residual type fuels including low sulphur used for steam and electric power generation and steam and diesel motors installed on large marine vessels. Include fuel oil nos. 4, 5 and 6. Sometimes referredto as bunker fuel B or C.

III. Section A

NOTE: If you sold refined petroleum products blended with biofuels to your customers, please check off the appropriate circle in the column provided on each pageof the questionnaire.

Distribution of litres of fuel sold by type ofcustomers (including biofuels)

The following definitions relate to lines 1 to 27 of the questionnaire and provide some guidelines on howto report your sales by type of customers.

Line 1 - Total Number of Litres Used for Own Consumption
Report all amounts of refined petroleum products purchased that were used in company operations (i.e.,used for your vehicles or heating).

Line 2 - Total Number of Litres Sold (Including Biofuels)
Provide the total amount of litres of refined petroleum products available for re-sale. This amount excludes products purchased and used in company operations such as heating and transportation, and third partycarrier fuel.

Line 3 - Residential
Report all sales destined to be used in personal residences including single family residences, apartmentbuildings, apartment hotels, and condominiums.

Line 4 - Sales to Wholesalers and Dealers of Refined Petroleum Products
Report all sales to companies primarily engaged in the wholesaling or direct selling of refined petroleumproducts

Line 5 - Gasoline Stations (total litres sold from your own gasoline stations and to those owned by others)
Report all sales to companies primarily engaged in retailing motor fuels, whether or not the gasoline station is operated in conjunction with a convenience store, repair garage, restaurant or other type of operation. Companies that operate gasoline stations on behalf of their owners and receive a commission on the sale of fuels are also included. Exclude sales to marinas - include those at line 26, Other Commercial andInstitutional Sales.

Line 6 - Railway Transportation Companies and Support Activities
Report all sales to companies primarily engaged in operating railways. Sales to companies primarily engaged in the operation of long haul or mainline railways, short-haul railways, passenger railways and in providing specialized services to the rail transportindustry should also be included in line 6.

Line 7 - Road Transportation Companies and Support Activities
Report all sales to companies primarily engaged in the truck transportation of goods and in transit and ground passenger transportation (including urban transit systems, interurban and rural bus transportation, taxi and limousine services, school and employee bus transportation, charter bus industry, limousine service to airports and stations, shuttle services and special needs passenger transportation services), scenic and sightseeing transportation, and all sales to companies primarily engaged in providing specialized services to trucking companies, bus operators and other establishments using the road network. (examples:motor vehicle towing, snow removal)

Line 8 - Marine Transportation – Canadian Marine Vessels
Report all sales made in Canada to companies primarily engaged in the water transportation of passengers andgoods and provided by ships of Canadian registry (flag).

Line 9 - Marine Transportation – Foreign Marine Vessels
Report all sales made in Canada to companies primarily engaged in the water transportation of passengers andgoods and provided by ships of foreign registry (flag).

Line 10 - Food Manufacturers
Report all sales to companies primarily engaged in producing food for human or animal consumption. These companies typically sell to wholesalers or retailers, fordistribution to consumers.

Line 11 - Paper Manufacturers
Report all sales to companies primarily engaged inmanufacturing pulp, paper and paper products.

Line 12 - Iron and Steel Manufacturers
Report all sales to companies primarily engaged in smelting iron ore and steel scrap to produce pig ironin molten or solid form and in converting pig iron intosteel by the removal, through combustion in furnaces,of the carbon in the iron. Also include in line 12 salesto companies primarily engaged in manufacturing ironand steel pipe and tube, drawing steel wire, and rollingsteel shapes, from purchased steel and sales to ironand steel foundries.

Line 13 - Aluminum and Non-ferrous Metal
Manufacturing and Processing Companies Report all sales to companies primarily engaged in the making of aluminum and in the smelting, refining, rolling, drawing, extruding and alloying non-ferrous metals, except aluminum. Also include in line 13 salesto non-ferrous metal foundries.

Line 14 - Cement Manufacturers
Report all sales to companies primarily engaged in the production of clinker and subsequent grinding of clinkerusing either dry or wet production processes.

Do not include sales to manufacturers of ready-mix concrete or concrete products; these sales shouldreported on line 17 under sales to ‘Other Manufacturers’

Line 15 - Petroleum and Coal Products Manufacturers
Report all sales to companies primarily engaged in transforming crude petroleum and coal into intermediate and end products. The dominant process is petroleum refining, which separates crude petroleum into components or fractions through such techniques ascracking and distillation.

Line 16 - Chemical and Fertilizer Manufacturers
Report all sales to companies primarily engaged in manufacturing chemicals and chemical preparations,from organic and inorganic raw materials

Line 17 - Other Manufacturers
Report all sales to manufacturing companies not covered in lines 10 to 16. This category comprises companies which are primarily engaged in the followingmanufacturing activities:

  • Beverage and Tobacco Product Manufacturing
  • Textile Mills
  • Textile Product Mills
  • Clothing Manufacturing
  • Leather and Allied Product Manufacturing
  • Wood Product Manufacturing
  • Printing and Related Support Activities
  • Plastics and Rubber Products Manufacturing
  • Clay Product and Refractory Manufacturing
  • Glass and Glass Product Manufacturing
  • Ready-Mix Concrete Manufacturing
  • Concrete Pipe, Brick and Block Manufacturing and other concrete products manufacturing
  • Lime and Gypsum Product Manufacturing
  • Abrasive Product Manufacturing
  • Fabricated Metal Product Manufacturing (Include sales to the following type of companies: Forging and stamping; Cutlery and hand tool manufacturing; Architectural and structural metals manufacturing; Boiler, tank and shipping container manufacturing; Hardware manufacturing; Spring and Wire product manufacturing; Machine Shops, Turned Product and Screw, Nut and Bolt Manufacturing; Coating, Engraving, Heat Treating and Allied Activities; Other Fabricated Metal Product Manufacturing)
  • Machinery Manufacturing
  • Computer and Electronic Product Manufacturing
  • Electrical Equipment, Appliance and Component
  • Manufacturing
  • Transportation Equipment Manufacturing
  • Furniture and Related Product Manufacturing
  • Miscellaneous Manufacturing

Line 18 - Iron Mines
Report all sales to companies primarily engaged inmining, beneficiating or otherwise preparing iron ores.

Line 19 - Oil and Natural Gas Extraction and Support Activities
Report all sales to companies primarily engaged in exploration of and/or production of crude oil and natural gas, including whether by conventional or nonconventional methods (i.e. oil sands mining) and to companies primarily engaged in providing support services, on a contract or fee basis, required for the extraction of oil and gas (includes oil and gas contractdrilling, offshore drilling).

Line 20 - Other Mining and Support Activities
Report all sales to companies primarily engaged in mining activities other than iron mines and to companies primarily engaged in providing support services, on a contract or fee basis, required for the mining and quarrying of minerals. This category includes coal mines, metal ore mines (except iron mines reported online 18), non-metallic mineral mining and quarrying.

Examples: coal, gold, silver, lead/zinc, granite, asbestos, potash and diamond mines; sand, gravel, clay, ceramic and refractory minerals mining and quarrying, drainingand pumping of mines on a contract basis.

Line 21 - Forestry, Logging, Fishing and Support Activities
Report all sales to companies primarily engaged in growing and harvesting timber on a long production cycle (of ten years or more), in the commercial catching or taking of finfish, shellfish, and other marine animals from their natural habitats, and providing support services that are essential to forestry, logging andfishing;

Exclusion: aquaculture (please report sales to aquaculture companies under line 22)

Line 22 - Farmers, Hunters, Trappers and Support Activities
Report all sales to companies primarily engaged in growing crops, plants, vines, trees and their seeds; raising animals, producing animal products and fattening animals; commercial hunting and trapping, and operating and managing commercial game preserves and providing support services that are essential toagricultural and forestry production.

Examples: oilseed and grain farming, vegetable, fruit and tree nut farming, greenhouses, nurseries and floriculture production, tobacco and cotton farming,cattle ranching and farming, poultry and egg production, sheep and goat farming, aquaculture, apiculture, orchardfruit picking by hand, planting crops, animal breedingservices, reforestation services.

Line 23 - Construction Companies and Related Activities
Report all sales to companies primarily engaged in constructing, repairing and renovating buildings and engineering works, and in subdividing and developing land, and in trade activities generally needed in the construction of buildings and structures, such asmasonry, painting, or electrical work.

Examples: Construction of Buildings (residential and non-residential), Heavy and Civil Engineering Construction (Utility systems, road, street, bridge construction and land subdivision); Foundation, Structure, and Building Exterior Contractors (i.e. framing, masonry, glass, roofing, siding contractors, etc.); Building Equipment Contractors (electrical, plumbing, etc.); Building Finishing Contractors (drywall, painting, flooring, tile, finish carpentry and building finishing contractors); Other specialty trade contractors such crane rental with operator and companies primarily engaged in site preparation activities, such as excavating, grading anddemolition of buildings.

Line 24 - Public Administration
Report all sales to organisations primarily engaged in activities of a governmental nature, that is, the enactment and judicial interpretation of laws and their pursuant regulations, and the administration of programs basedon them.

Examples: federal, provincial/territorial, local, municipal and regional public administration; federal government’s defence services, crown corporations, Courts of Law (federal, provincial, municipal), immigration services; the Royal Canadian Mounted Police, provincial and municipal police services; federal, provincial and municipal correctional services; provincial and municipal fire-fighting services; federal and provincial labour and employment services; federal and provincial regulatory services (i.e. occupational safety and health standards services safety, alcoholic beverage control boards);aboriginal public administration, etc.

Line 25 - Electric Power Generation Companies
Report all sales to companies primarily engaged in the generation of bulk electric power by hydro-electric, fossil fuel, nuclear or other processes. Sales to Electric Power Transmission and distribution companies shouldbe reported in the ‘Other Commercial and Institutional Sales’ category (line 26).

Line 26 - Other Commercial and Institutional Customers
Report on line 26 all sales (total litres sold) to companiesnot covered in lines 3 to 25 of the questionnaire.

The ‘Other Commercial and Institutional Customers’ category comprises companies which are primarilyengaged in the following activities:

Electric Power Transmission and Distribution

  • Natural Gas Distribution
  • Water, Sewage and Other Systems
  • Wholesale Trade (except fuel wholesalers)
  • Retail Trade (except gasoline stations)
  • Air Transport and Support Activities
  • Pipeline Transportation companies
  • Postal Services
  • Couriers and Messengers
  • Warehousing and Storage
  • Information and Cultural Industries (software publishers, radio and television broadcasting, wired telecommunications carriers)
  • Finance and Insurance (central banks, insurance carriers, pension funds)
  • Real Estate and Rental and Leasing (lessors of real estate, activities related to real estate, consumer goods rental)
  • Professional, Scientific and Technical Services (legal services, accounting, tax preparation, bookkeeping and payroll services)
  • Management of Companies and Enterprises
  • Administrative and Support, Waste Management and Remediation Services (employment services, business support services, waste collection)
  • Educational Services (examples: elementary and secondary schools, community colleges, universities)
  • Health Care and Social Assistance (examples: ambulatory health care services, hospitals, nursing and residential care facilities)
  • Arts, Entertainment and Recreation Industries (examples: performing arts companies, heritage institutions, amusement parks, skiing facilities, marinas and arcades)
  • Accommodation and Food Services (traveller accommodation, rooming and boarding houses, full-service restaurants)
  • Other Services (except Public Administration), i.e. repair and maintenance, religious organizations, funeral services.

Example: if your company sold diesel fuel to marinas, hospitals, universities and real estate companies, then total numbers of litres of diesel fuel sold to all thesecustomers and report it on line 26.

Line 27 - Total Number of Litres Sold including Biofuels
Report the total number of litres of fuel, including all litres of biofuel blended with fuel, sold during the calendaryear. Line 27 is the sum of lines 3 to 26.

Please note that the amount reported on line 27 must be equal to amount reported in line 2.

IV. Section B: Biofuels

Motor gasoline

If you are blending ethanol or purchasing gasoline already blended with ethanol please report total number of litres of ethanol sold in lines 1a and/or line 2a. Do not report sales of ethanol not blendedto gasoline.

Line 1a - Total Number of Litres of Ethanol Sold (Blended by yourself)
If you purchased motor gasoline that did not contain any ethanol, please report total number of litres of ethanolthat you blended into the gasoline you sold

Line 1b - Please indicate source(s) of ethanol used; check all that apply
Check in the appropriate box to indicate the source ofethanol used. Check all that apply.

If not wheat or corn, check ‘Other’ and please specify the source in the box provided

Line 2a - Total Number of Litres of Ethanol Sold (Purchased Blended)
If you purchased motor gasoline already blended with ethanol, please report total number of litres of ethanol contained in the motor gasoline you sold.

Line 2b - Please indicate source(s) of ethanol used; check all that apply
Check in the appropriate box to indicate the source ofethanol used. Check all that apply.

If not wheat or corn, check ‘Other’ and please specify the source in the box provided.

Diesel fuel oil and heating fuel oil

The following instructions relate to the biofuels you blended with the diesel and heating fuels you sold. Do not report sales of biodiesel not blended to dieselor heating fuel.

Line 1 - Total Number of Litres of Biodiesel Sold
If you are selling Diesel Fuel Oil or Heating Fuel Oil blended with biodiesel, please report the number of litresof biodiesel sold.

Line 2 - Please Indicate Source(s) of Biodiesel Used Below. Check all that apply.
Please check all relevant circle boxes. If the source of biodiesel is not in the list provided, please check ‘Other’ and indicate the source in the boxprovided

1. Reporting instructions

The following provides information to assist in completing the Monthly Coke Survey.
For assistance in completing this questionnaire, please call: 1-866-604-7828.

  • Please report to the nearest metric tonne. Do not duplicate amounts.
  • If the exact tonnages are not available, please provide your best estimate.
  • Please keep a copy of the questionnaire for your records.

2. Definitions

Coking Coal - High quality coal obtained from bituminous coal in preparation plants after removing the moisture and debris. It is used as raw material in coking plants to produce coke.

Coke - A hard, porous product made from baking bituminous coal in ovens at high temperatures. Often used as a fuel and a reducing agent in smelting iron ore in a blast furnace.

3. Completing the questionnaire

Section 1 - Coal

Line 1 (cell 1.1) – Stock at beginning of month
Report the total amount of Canadian and imported coal at the beginning of the month. Should equal the line 6 (cell 1.6) - Stock at the end of month from previous month’s report.

Line 2 (cell 1.2) – Received during the month
Report the amount of coal received during the month from Canada or imported.

Line 3 (cell 1.3) – Charged to ovens
Report the amount of Canadian and imported coal charged to ovens during the month for the purpose of producing coke.

Line 4 (cell 1.4) – Sold or used for other purposes
Report the amount of Canadian and imported coal sold to other producers or customers or used for other purposes during the month.

Line 5 (cell 1.5) – Inventory adjustments & washer losses, etc
Report the inventory movement of Canadian and imported coal such as adjustments and losses during the month. Do not report losses as negative.

Line 6 (cell 1.6) – Stock at end of month
Report the final amount of Canadian and imported coal at the end of reporting month (1.6 = 1.1 +1.2 – 1.3 – 1.4 +/- 1.5).  The amount will be carried over as stock at beginning of month in next month report.   

Section 2 – Coke Supply

Line 1 (cell 2.1) - Stock at beginning of month
Report the total amount of coke in stock at the beginning of the month. Should equal the line 6 (cell 2.6) - Stock at the end of month from previous month’s report.

Line 2 (cell 2.2) – Produced during the month
Report the amount of coke produced in your own plants during the month.

Line 3 (cells 2.3.1 – Canadian and 2.3.2 – Imported) – Purchased during the month
Report the amounts of coke purchased during the month from Canada or imported for the purpose of reselling or other purposes.

Line 4 (cell 2.4) – Coke sold to other coke producers
Report the total amount of coke sold to other coke producers during the month. Include all Canadian and foreign producers.

Line 5 (cell 2.5) – Coke wasted or scraped (include inventory adjustments)
Report the total amount of coke wasted or scraped in the process of producing or while handling the coke. Include the monthly inventory adjustment.

Line 6 (cell 2.6) – Stock on hand at the end of the month
Report the final amount of coke at the end of reporting month. The amount will be carried over as stock at beginning of month in next month report. 

Total Supply (cell 2.7)
Report the total amount supplied during the month including the coke produced and purchased from Canada or imported, as well as the amounts sold to other coke producers and wasted or scraped (1 + 2 + 3 –4 +/- 5 – 6)

Section 3 – Coke Disposition

Line 1 (cell 3.1) – Used in blast furnaces
Report the amount of coke (produced or purchased) used in blast furnaces during the month.

Line 2 (cell 3.2) – Used in associated works
Report the amount of coke (produced or purchased) used in other associated works during the month.

Line 3 (cell 3.3) – Sold to other provinces (please specify province)
Report the total amount of coke sold to other provinces within Canada during the month.

Line 4 (cell 3.3.5) – Sold to others within province
Report the total amount of coke sold to other producers or customers within the province during the month.

Line 5 (cell 3.4) – Sold for export
Report the total amount of coke sold for export during the month.

Line 6 (cell 3.5) – Other (please specify)
Report other amounts of coke disposed during the month in any other manners than those specified in lines 1 to 5.

Total disposition (cell 3.6)
Report the total amount of coke disposed during the month (Sum of cells 3.1 to 3.5).  Total disposition should agree with total supply (cell 2.7).

The sale categories requested in this questionnaire have been established to accord with the 1997 North American Industrial Classification System (N.A.I.C.S.).

Please complete the section/sections applicable to your system.  The data requested form part of an integrated statistical program and therefore should, in total, be the same as data reported under direct sales or utility sales of the Natural Gas Distribution Monthly Report.

The following relates to the various services listed on the questionnaire:

Line 1.0 Electric power generation
Include all sales to establishments primarily engaged in the generation of bulk electric power, by hydro-electric power, fossil fuel, nuclear or other processes. NAICS code 22111. Exclude establishments primarily engaged in transmitting and/or distributing electric power which should be reported on line 4.10 - "Commercial and other institutional".

Line 1.1 Agriculture, hunting and trapping industries
Include all sales to establishments with land holdings primarily engaged in agricultural, hunting and trapping activities and also establishments primarily engaged in providing support activities.  Included are activities such as mushroom growers, greenhouses, nurseries and floriculture production, aquaculture, harvesting of wild animals, game retreats and hunting preserves. NAICS codes 111, 112, 1142, 1151 and 1152.

Line 2.1 Iron ore mining
Include all sales to establishments primarily engaged in mining, beneficiating or otherwise preparing iron ores. NAICS code 21221.

Line 2.2 Oil and gas extraction
Include all sales to establishments primarily engaged in the exploration for and/or production of crude oil and natural gas, whether by conventional or non conventional methods. NAICS code 211.

Line 2.3 Oil and gas extraction and support activities
Include establishments primarily engaged in contract drilling operations for crude oil and natural gas as well as services incidental to oil and gas extraction. NAICS codes 213111, and 213118.

Line 2.4 Other mining and support activities
Include all sales to establishments primarily engaged in mining activities other than iron mines, crude oil and natural gas extraction and crude oil and natural gas support activities. This category includes metal mines, non metal mines, stone quarries and sand and gravel pits. NAICS codes 212, 213117 and 213119 (excl. 21221).

Line 2.5 Forestry, logging and support activities
Include all sales to establishments primarily engaged in growing and harvesting timber including those performing particular support activities related to logging and forestry. NAICS codes 113 and 1153.

Line 2.6 Construction
Include all sales to establishments primarily engaged in the construction of buildings, highways, dams etc., and those providing services to the construction industry. Also include special trade contractors primarily engaged in construction work in such specialties as plumbing, carpentry, painting, roofing, etc.. NAICS code 23. Exclude any offsite transportation fuel use, which should be included in road transportation.

Line 2.7 Food manufacturing
Include all sales to establishments primarily engaged in producing food for human or animal consumption. NAICS code 311. (Exclude establishments primarily engaged in manufacturing beverages and tobacco - NAICS code 312.)

Line 2.8 Textile, clothing, leather, plastics and rubber manufacturing
Include all sales to establishments primarily engaged in manufacturing activities in textile mills, textile product mills, clothing manufacturers, leather and allied product manufacturers and plastics and rubber products manufacturers. NAICS codes 313 to 316 and 326.

Line 3.1 Paper manufacturing
Include all sales to establishments primarily engaged in manufacturing pulp, paper and paper products. NAICS code 322.

Line 3.2 Wood and furniture products manufacturing
Include all sales to establishments primarily engaged in wood product manufacturing, and furniture and related product manufacturing. NAICS codes 3212, 3219 and 337.

Line 3.3 Iron and steel mills and ferro-alloy manufacturing, cold-rolled steel shape manufacturing and steel foundries
Include all sales to establishments primarily engaged in operating blast furnaces used in smelting iron ore and steel scrap, casting mills, rolling mills or coke oven operated in association with blast furnaces including steel foundries for the production of ferro-alloys.  NAICS codes 33111, 331221 and 331514.

Line 3.4 Alumina and aluminum production and non-ferrous metal smelting and refining
Include all sales to establishments primarily engaged in extracting alumina from bauxite ore, producing aluminum from alumina, refining aluminum by any process and establishments primarily engaged in other non-ferrous metal smelting and refining. NAICS codes 331313 and 331410.

Line 3.5: Fabricated metal product, machinery, computer and electronic product, electrical equipment, appliance, component and transportation equipment manufacturing
Include all sales to establishments primarily engaged in forging, stamping, forming, turning and joining processes to produce ferrous and non-ferrous metal products. Also includes establishments primarily engaged in manufacturing industrial and commercial machinery, computers, computer peripheral equipment, communications equipment and similar electronic products, electrical equipment, appliance and component, and transportation equipment. NAICS codes 332 to 336.

Line 3.6 Cement manufacturing
Include all sales to establishments primarily engaged in the manufacturing of cement. This category covers code 32731 Include all sales to establishments primarily engaged in the manufacturing of cement (hydraulic, masonry and Portland cements), NAICS code 32731. Do not include ready mix concrete operations which should be reported in “other manufacturing” (line 3.9).

Line 3.7 Petroleum and coal products manufacturing
Include all sales to establishments primarily engaged in the transforming of crude petroleum and coal into intermediate and end products including fuels, blended oils and greases. The dominant process is petroleum refining, which separates crude petroleum into components or fractions through such techniques as cracking and distillation. NAICS code 324.

Line 3.8 Chemical, pesticide and fertilizer manufacturing
Include all sales to establishments primarily engaged in manufacturing chemicals and chemical preparations, from organic and inorganic raw materials. Also included are establishments primarily engaged in the manufacturing of agricultural chemicals, including nitrogenous and phosphoric fertilizer materials; mixed fertilizers; and agricultural and household pest control chemicals. NAICS codes 3251 and 3253.

Line 3.9 Other manufacturing
Include all sales to manufacturing establishments not covered above.  This category comprises establishments which are primarily engaged in the following manufacturing activities:

Other manufacturing
  NAICS codes
Beverage and tobacco product manufacturing 312
Sawmills and wood preservation 3211
Printing and related support activities 323
Resin, synthetic rubber and artificial and synthetic fibers and filaments manufacturing 3252
Pharmaceutical and medicine manufacturing 3254
Paint, coating and adhesive manufacturing 3255
Soap, cleansing compound and toilet preparation mfg. 3256
Other chemical product manufacturing 3259
Non-metallic mineral product manufacturing - (excluding cement manufacturing - 32731) 327
Miscellaneous manufacturing 339

Exclude any offsite transportation fuel use, which should be included in road transportation.

Line 4.1 Water transportation
Include all sales made to establishments primarily engaged in the water transportation of passengers and goods, using equipment designed for those purposes and provided by ships. Commercial fishing is also included. NAICS codes 1141, 483, 4872 and 4883. Fuels used for heating and cooling buildings and offices should be reported on line 4.10 - "Commercial and other institutional".

Line 4.2 Road transportation
Include all sales to establishments primarily engaged in the truck transportation of goods, transit and ground passenger transportation (urban transit systems, interurban and rural bus transportation, taxi and limousine services, school and employee bus transportation, charter bus industry, limousine service to airports and stations, shuttle services and special needs transportation), scenic and sightseeing transportation, and support activities for road transportation. Include those establishments primarily providing specialized services to this category, such as freight forwarders, marine shipping agents and customs brokers. NAICS codes 484, 485, 4871, 4879, 4884-4889. Fuels used for heating and cooling buildings and offices should be reported on line 4.10 - "Commercial and other institutional".

Line 4.3 Gasoline stations
Include all sales to establishments engaged in retailing motor fuels to the general public by means of retail pumps (including marinas), irrespective of the type of ownership or operation. Establishments that operate gasoline stations on behalf of their owners and receive a commission on the sale of fuels are also included. NAICS code 447. Fuels used for heating and cooling buildings and offices should be reported on line 4.10 - "Commercial and other institutional".

Line 4.4 Pipeline transportation and natural gas distribution
Include all sales to establishments primarily engaged in operating pipelines for the transport of natural gas, crude oil and other products.  Also included are establishments engaged in the distribution of natural gas through a system of mains.  This category covers codes 486 and 2212. Fuels used for heating and cooling buildings and offices should be reported on line 4.10 - "Commercial and other institutional".

Line 4.5 Warehousing and storage
Include all sales to establishments primarily engaged in operating general merchandise, refrigerated and other warehousing and storage facilities.  NAICS code 493.

Line 4.6 Wholesale and retail trade
The wholesale sector comprises establishments primarily engaged in wholesaling merchandise and providing related logistics, marketing and support services. The retail sector comprises establishments primarily engaged in retailing merchandise, generally without transformation, and rendering services incidental to the sale of merchandise. NAICS codes 41, 44 and 45.

Line 4.7 Public administration
Include all sales to establishments of federal, provincial and municipal governments primarily engaged in activities associated with public administration.  This includes such establishments as the Federal Public Service, the Department of National Defence, Royal Canadian Mounted Police and provincial and local administrations. This category covers NAICS code 91.

Line 4.8 Education, health care and social assistance
Educational services comprises all sales to establishments primarily engaged in providing instruction and training in a wide variety of subjects. The health care and social assistance sector comprises all sales to establishments primarily engaged in providing health care by diagnosis and treatment, providing residential care for medical and social reasons and providing social assistance. NAICS codes 61 and 62.

Line 4.9 Accommodation and food services
Include all sales to establishments primarily engaged in operating accommodation facilities, restaurants, take-out food and catering services, taverns, night clubs and bars. NAICS code 72.

Line 4.10 Commercial and other institutional
Include all sales to establishments which are primarily engaged in other activities not previously specified.

Commercial and other institutional
  NAICS codes
Water, Sewage and Other Systems 2213
Postal Service 491
Couriers and Messengers 492
Information and Cultural Industries 51
Finance and Insurance 52
Real Estate and Rental and Leasing 53
Professional, Scientific and Technical Services 54
Management of Companies and Enterprises 55
Administrative and Support, Waste Management and Remediation Services 56
Arts, Entertainment and Recreation 71
Other Services (except Public Administration) 81

Exclude any offsite transportation fuel use, which should be included in road transport.

Line 7.0 Single residential meter service
Include all sales destined to be used in a single residential meter service. (i.e. single family dwelling)

Line 7.1 Bulk residential metering service
Include all sales destined to be used in a bulk residential metering service. (i.e. apartments, condominiums, etc.)

Section A – Closing Inventories - Page 1

1. Held In Lines

Inventories reported must be in pipeline lines only in cubic metres. Do not include volumes held in tanks. Report volumes separately for crude oil, condensate and pentanes plus, propane, butane, other.  Inventories should be actual physical volumes in lines at the end of the reporting month.  Report, by province or region of origin, both crude oil, condensate and pentanes plus held in lines.

2. Held In Tanks

Inventories reported must be in pipeline tankage only in cubic metres. Do not include pipeline fill. Report volumes separately for crude oil, condensate and pentanes plus, propane, butane, other. Inventories should be actual physical volumes in tanks at the end of the reporting month.  Report, by province or region of origin, both crude oil, condensate and pentanes plus held in tanks.

3. Shipper

Report closing inventories owned by the shipper in cubic metres.  This includes all inventories in lines and tanks. Report volumes separately for crude oil, condensate and pentanes plus, propane, butane, other.

4. Carrier

Report closing inventories owned by the carrier in cubic metres.  This includes all inventories in lines and tanks. Report volumes separately for crude oil, condensate and pentanes plus, propane, butane, other.

Note: Volumes Held in Lines plus Volumes Held in Tanks must equal total of Volumes Shipper plus Volumes Carrier.
Section A: Total Closing Inventories must equal Section C: Summary of Deliveries, page 2, line 6, Closing Inventories.

Revisions to Inventories:

It is noted that the inventory figures are sometimes subject to revision.  When such revisions are made, respondents should be guided by the following:

  • Minor adjustments of under 200 cubic metres; the opening inventory of the month following the month in error would remain unchanged, with the difference being absorbed in the losses and adjustment item for the current month.
  • Major adjustments of over 200 cubic metres; the opening inventory of the month following the month in error should be reported correctly.  Revised figures for the previous (incorrectly reported) month should also be provided.

Section B – Summary Of Receipts - Page2

1. Opening Inventories

The opening inventories must be equivalent to the closing inventories of the previous month by product. When possible, report by province or region of origin. 

2. Fields

Report receipts of crude oil from fields.  On page 2, Section B2: Details of Receipts from fields, report the details of the receipts.

3. Plants

Report receipts of crude oil, condensate and pentanes plus, propane, butane and other from plants.  On page 3, Section B3: Details of Receipts from plants, report the details of the receipts. 

4. Other Pipelines

Report receipts of crude oil, condensate and pentanes plus, propane, butane and other which are received into the pipeline from another pipeline. On page 3, Section B4: Details of Receipts from other pipelines, report the details of the receipts.

5. Other Receipts

Report all other receipts of crude oil, condensate and pentanes plus, propane, butane and other which are received into the pipeline.  This would include receipts from trucks, tanker cars, etc. On page 3, Section B5: Details of Other Receipts, report the details of the other receipts.

Total

All products must add across the column to the total column by product.  Total receipts by product must equal total deliveries by product in section C. 

Section C – Summary Of Deliveries - Page2

1.  Refineries

Report deliveries of crude oil, condensate and pentanes plus, propane, butane and other to Canadian refineries.  On page 4, Section C1: Details of Deliveries to Refineries, report the details of the deliveries.

2.  Plants

Report deliveries of crude oil, condensate and pentanes plus, propane, butane and other to plants.  On page 4, Section C2:  Details of Deliveries to Bulk Plants, Terminals and Processing Plants, report the details of the deliveries. 

3.  Other Pipelines

Report deliveries of crude oil, condensate and pentanes plus, propane, butane and other which are delivered to another pipeline. On page 4, Section C3: Details of Deliveries to other pipelines, report the details of the deliveries.

4.  Other Deliveries

Report deliveries of crude oil, condensate and pentanes plus, propane, butane and other which are delivered to a category not covered by the previous deliveries.  This would include deliveries to barges, tankers, trucks, tanker cars, etc.  On page 4, Section C4: Details of Other Deliveries, report the details of the other deliveries.

5.  Losses and Adjustments

Report all losses due to metering differences, shrinkage, spillage, etc.  Include also any adjustments caused by inventory revisions.  Use this column to make adjustments to add to total deliveries.  The total deliveries must equal total receipts by product.

6.  Closing Inventories

The closing inventories must be equivalent to the closing inventories on page 1, Section A. When possible, report by province or region of origin, both crude oil and condensate and pentanes plus. 

Total

All products must add across the column to the total column by product.  Total deliveries by product must equal total receipts by product in section B. 

Section B2 – Details of Receipts from Fields - Page2

Report receipts of crude oil from fields. Give details of field name and or number along with the province of origin of the crude oil.

Section B3 – Details of Receipts from Plants - Page3

Report receipts of crude oil, condensate and pentanes plus, propane, butane and other products (specify the type of other products) from plants.  Give details of plant name and location. 

Section B4 – Details of Receipts from Pipelines - Page3

Report receipts of crude oil, condensate and pentanes plus, propane, butane and other (specify the type of other products) which are received into the pipeline from another pipeline. Report the name of the other pipeline, province of origin of the crude oil, condensate and pentanes plus along with the pipeline code.

Section B5 – Details of Other Receipts - Page3

Report all other receipts of crude oil, condensate and pentanes plus, propane, butane and other (specify the type of other products) which are received into the pipeline.  This would include receipts from trucks, tanker cars, barges, etc. to the pipeline.  Report details of name, type of receipt (road, rail, etc.), province of origin of the crude oil and condensate and pentanes plus.

Section C1 – Details of Deliveries to Refineries - Page4

Report deliveries of crude oil, condensate and pentanes plus, propane, butane, other (specify the type of other products) to Canadian refineries.  Report name and location of refinery along with the province of origin for crude oil and condensate and pentanes plus.

Section C2 – Details of Deliveries to Bulk Plants, Terminals and Processing Plants - Page4

Report deliveries of crude oil, condensate and pentanes plus, propane, butane and other (specify the type of other products) to bulk plants, terminals and processing plants.  Report name and location of the bulk plant, terminal or processing plant along with the province of origin of crude oil and condensate and pentanes plus.

Section C3 – Details of Deliveries to Pipelines - Page4

Report deliveries of crude oil, condensate and pentanes plus, propane, butane and other (specify the type of other products) which are delivered to another pipeline. Report name and location of the pipeline, the province of origin of the crude oil and condensate and pentanes plus along with the pipeline code.

Section C4 – Details of Other Deliveries - Page4

Report deliveries of crude oil, condensate and pentanes plus, propane, butane and other (specify the type of other products) which are delivered to a category not covered by the previous deliveries.  This would include deliveries to barges, tankers, trucks, tanker cars, etc. (rail, water and tanker)  Report type of delivery, name, along with the point of delivery and the province of origin of the crude oil and condensate and pentanes plus.

Appendix A: General Definitions

Crude Oil and Equivalent includes the following liquid hydrocarbons:

  • Crude Oil
    A naturally occurring hydrocarbon.

  • Condensate
    A naturally occurring hydrocarbon which is gaseous in its virgin reservoir state, but is liquid at the conditions under which its volume is measured.

  • Pentanes Plus
    A liquid hydrocarbon produced from raw natural gas, condensate or crude oil.

Propane and propane mixes:

A normally gaseous compound (C3H8) extracted from refinery gases.

Butane and butane mixes:

A normally gaseous hydrocarbon (C4H10) extracted from refinery gases.

Survey of Innovation and Business Strategy, 2012

CONFIDENTIAL once completed

Si vous préférez ce questionnaire en français. Veuillez nous appeler au
1-800-461-1662.

Correct as required

Company Name
Establishment Name
First Name
Last Name
Address
City
Province/Territory
Postal Code

Information for respondents

Survey Purpose

Statistics Canada is undertaking this survey to provide useful statistical information on strategic decisions, innovation activities and operational tactics used by Canadian enterprises. The survey also collectsinformation on enterprise involvement in global value chains.

The information compiled by this survey will be used by the Canadian government to better understand the impact of strategy and innovation decisions and the operational adaptations on the Canadian economy, including productivity and competitiveness. This enables the government to develop policies to support industry in their efforts to improveproductivity and competitiveness.

Your response is required by law

The Statistics Act requires businesses and other organizations that receive this questionnaire to answer the questions and return the reportto Statistics Canada.

Appreciation

Canada owes the success of its statistical system to a long-standing co-operation involving Statistics Canada, the citizens of Canada, its businesses, governments and other institutions. Accurate and timely statistical information could not be produced without their continued co-operation and goodwill.

Planned record linkage

To increase the analytical potential of this survey, Statistics Canada plans to combine the data obtained from this survey with data from other Statistics Canada surveys or from administrative sources. Statistics Canada may combine the information collected through this survey with information collected from publicly available sources, including websites.

Confidentiality

Statistics Canada is prohibited by law from publishing any statistics which would divulge information obtained from this survey that relates to any identifiable organisation without the previous consent of that organization or as permitted by the Statistics Act. The data provided by this questionnaire will be treated in strict confidence. The confidentiality provisions of the Statistics Act are not affected by either the Access to Information Act or any other legislation.

Who should complete this questionnaire?

The entrepreneur, CEO or a senior manager with thorough knowledge of the enterprise and its strategic vision.

Reporting

Please report amounts in Canadian currency for reference year 2012.

Assistance

If you have any questions or require assistance, please contact us:

Telephone: 1-800-461-1662
Fax: 1-800-787-3161
E-mail: LBTSSturgeon@statcan.gc.ca
Contact Person
Telephone number
First name
Last name
Extension
Position title
Fax number
Web site address
E-mail address

5-5300-542.1: 2009-10-07 STC/SAT-465-75452

Business strategies and monitoring

1. Indicate which of the following long term strategies is the MOST IMPORTANT to your enterprise.

Check only one

  1. Main focus on good or service positioning (e.g. product leadership, market segmentation, product diversification, improving quality)
  2. Main focus on low-price and cost leadership (e.g. mass market)

2. When was your current long term strategy implemented? Year

3. When do you plan to make major changes to your current long term strategy?

Check only one

  1. Never
  2. Within one month
  3. Within six months
  4. Within one year
  5. After more than one year

4. In 2012, which performance indicators did your enterprise use to monitor the performance of its LONG TERM strategic objectives?

Check all that apply

  1. Gross margin/operating margin growth
  2. Sales/income growth
  3. Shareholder dividends growth
  4. Market/customer share growth
  5. Increased customer satisfaction
  6. Increased sale of new products
  7. Improved delivery time
  8. Other, please specify:

5. Which of the following statements best describes the strategic focus of your enterprise with respect to its goods or services?

Check only one

  1. My enterprise focuses on maintaining or expanding the sales of existing goods or services
  2. My enterprise focuses on introducing new or significantly improved goods or services regularly
  3. Do not know

6. Which of the following statements best describes the strategic focus of your enterprise with respect to its marketing practices or methods?

Check only one

  1. My enterprise's long term focus mainly seeks to maintain or intensify current marketing practices or methods
  2. My enterprise's long term focus mainly seeks to introduce new orsignificantly improved marketing practices or methods
  3. Do not know

7. Which of the following statements best describes the strategic focus of your enterprise with respect to its operations and business activities?

Check only one

  1. My enterprise's long term focus mainly seeks to maintain or optimize its current operations and business activities
  2. My enterprise's long term focus mainly seeks to introduce new or significantly improved business activities or processes to its operations
  3. Do not know

8. Which of the following statements best describes the strategic focus of your enterprise with respect to its organizational and management practices?

Check only one

  1. My enterprise's long term focus mainly seeks to maintain or optimize its current organizational and management practices
  2. My enterprise's long term focus mainly seeks to introduce new or significantly improved management practices or change its organizational structure
  3. Do not know

Enterprise structure

9. Is your enterprise a subsidiary of another enterprise? (Yes, No)

10. Where is your enterprise's head office located?

Check only one

  1. Canada
  2. United States
  3. Europe
  4. Asia Pacific
  5. All other countries

11. Does your enterprise have a subsidiary in the following locations?

  1. Canada (Yes, No)
  2. United States (Yes, No)
  3. Europe (Yes, No)
  4. Asia Pacific (Yes, No)
  5. All other countries (Yes, No)

12. Does your enterprise have more than one profit centre? (Yes, No) If yes, how many?

13. Please indicate where the following types of decisions are made in your enterprise.

Please check only one option for each type of decision

  Where are decisions made? Does not apply
Type of decision Primarily the Canadian head office Primarily Canadian establishments (operations or profit centres) Joint between the Canadian head office and foreign parent Primarily foreign parent
a. Decisions on which suppliers will be used          
b. Decisions on the location of production or service facilities          
c. Decisions on the location of research and development facilities          
d. Decisions on the focus of research and development activities          
e. Decisions on the adoption and implementation of major advanced technologies          
f. Decisions on the source and type of financing arrangements          
g. Decisions related to distribution and logistics          
h. Decisions related to support services (i.e. human resources, payroll, accounting and bookkeeping, legal, marketing, etc.)          

14. In 2012, indicate which of the following business activities were undertaken by your enterprise in Canada and outside of Canada?

Check all that apply for each business activity

  Performed in Canada Performed outside of Canada
Business activities Within your enterprise Outsourced (contracted out) Within your enterprise Outsourced (contracted out) Does not apply
a. Production of goods          
b. Provision of services          
c. Distribution and logistics          
d. Call centers and help centers          
e. Marketing, sales and after sales service          
f. Software development          
g. Data processing          
h. Information and communication technology (ICT) services          
i. Legal services          
j. Accounting and book-keeping          
k. Human resource management          
l. Financial management          
m. Engineering and related technical services          
n. Research and development (R&D)          
o.Other types of activities, please specify:          

15. Please indicate which of the following changes occurred to your enterprise's business activities in Canada in the last three years, 2010 to 2012.

Check all that apply for each business activity

Business activities Obtained capacity by merger or acquisition Opened new facility or expanded capacity Closed an existing facility or
contracted capacity		 No change Does not apply
a. Production of goods          
b. Provision of services          
c. Distribution and logistics          
d. Call centers and help centers          
e. Marketing, sales and after sales service          
f. Software development          
g. Data processing          
h. Information and communication technology (ICT) services          
i. Legal services          
j. Accounting and book-keeping          
k. Human resource management          
l. Financial management          
m. Engineering and related technical services          
n. Research and development (R&D)          
o. Other types of activities, please specify:          

16. Did your enterprise have any business activities outside of Canada in the last three years, 2010 to 2012? (Yes, No)

If no, please go to question 27

17. Did your enterprise carry out business activities in support of its operations outside of Canada in the last three years, 2010 to 2012? (include business activities for enterprises that are part of your larger company) (Yes, No)

If no, Please go to question 19

18. Please indicate which of the following business activities were carried out by your enterprise in support of its operations outside of Canada in 2010 and in 2012

Business activities in 2010

  1. Production of goods (Yes, No, Does not apply)
  2. Provision of services (Yes, No, Does not apply)
  3. Distribution and logistics (Yes, No, Does not apply)
  4. Call centers and help centers (Yes, No, Does not apply)
  5. Marketing, sales and after sales services(Yes, No, Does not apply)
  6. Software development (Yes, No, Does not apply)
  7. Data processing (Yes, No, Does not apply)
  8. Information and communication technology (ICT) services (Yes, No, Does not apply)
  9. Legal services (Yes, No, Does not apply)
  10. Accounting and book-keeping (Yes, No, Does not apply)
  11. Human resource management (Yes, No, Does not apply)
  12. Financial management (Yes, No, Does not apply)
  13. Engineering and related technical services (Yes, No, Does not apply)
  14. Research and development (R&D) (Yes, No, Does not apply)
  15. Other types of business activities, (Yes, No, Does not apply) please specify:

Business activities in 2012

  1. Production of goods (Yes, No, Does not apply)
  2. Provision of services (Yes, No, Does not apply)
  3. Distribution and logistics (Yes, No, Does not apply)
  4. Call centers and help centers (Yes, No, Does not apply)
  5. Marketing, sales and after sales services(Yes, No, Does not apply)
  6. Software development (Yes, No, Does not apply)
  7. Data processing (Yes, No, Does not apply)
  8. Information and communication technology (ICT) services (Yes, No, Does not apply)
  9. Legal services (Yes, No, Does not apply)
  10. Accounting and book-keeping (Yes, No, Does not apply)
  11. Human resource management (Yes, No, Does not apply)
  12. Financial management (Yes, No, Does not apply)
  13. Engineering and related technical services (Yes, No, Does not apply)
  14. Research and development (R&D) (Yes, No, Does not apply)
  15. Other types of business activities, (Yes, No, Does not apply) please specify:

19. Please indicate which of the following changes occurred to your enterprise's business activities outside of Canada in the last three years, 2010 to 2012

Check all that apply for each business activity

  Changes outside Canada
Business activities Obtained capacity by merger or acquisition Opened new facility or expanded capacity Closed an existing facility or contracted capacity No change Does not apply
a. Production of goods          
b. Provision of services          
c. Distribution and logistics          
d. Call centers and help centers          
e. Marketing, sales and after sales service          
f. Software development          
g. Data processing          
h. Information and communication technology (ICT) services          
i. Legal services          
j. Accounting and book-keeping          
k. Human resource management          
l. Financial management          
m. Engineering and related technical services          
n. Research and development (R&D)          
o. Other types of activities, please specify:          

20. Please write the names of the three most important countries in which your enterprise made changes to its operational activities.

Relocation of business activities from Canada to another country

21. Did your enterprise relocate any business activities from Canada to another country in the last three years, 2010 to 2012? (Yes, No)

If no Please go to question 23

22. Indicate which of the following business activities your enterprise relocated from Canada to another country in the last three years, 2010 to 2012.

Check only one option for each business activity

Business activities

  1. Production of goods (Yes, No and Does not apply)
  2. Provision of services (Yes, No and Does not apply)
  3. Distribution and logistics (Yes, No and Does not apply)
  4. Call centers and help centers (Yes, No and Does not apply)
  5. Marketing, sales and after sales services (Yes, No and Does not apply)
  6. Software development (Yes, No and Does not apply)
  7. Data processing (Yes, No and Does not apply)
  8. Information and communication technology (ICT) services (Yes, No and Does not apply)
  9. Legal services (Yes, No and Does not apply)
  10. Accounting and book-keeping (Yes, No and Does not apply)
  11. Human resource management (Yes, No and Does not apply)
  12. Financial management (Yes, No and Does not apply)
  13. Engineering and related technical services (Yes, No and Does not apply)
  14. Research and development (R&D)(Yes, No and Does not apply)
  15. Other types of business activities, (Yes, No, Does not apply) please specify:

23. Did your enterprise outsource (contract out) any business activities from Canada to another country in the last three years, 2010 to 2012? (Yes, No)

If no, please go to question 25

24. Indicate which of the following business activities your enterprise outsourced (contracted out) from Canada to another country in the last three years, 2010 to 2012.

Check only one option for each business activity

Business activities

  1. Production of goods (Yes, No and Does not apply)
  2. Provision of services (Yes, No and Does not apply)
  3. Distribution and logistics (Yes, No and Does not apply)
  4. Call centers and help centers (Yes, No and Does not apply)
  5. Marketing, sales and after sales services (Yes, No and Does not apply)
  6. Software development (Yes, No and Does not apply)
  7. Data processing (Yes, No and Does not apply)
  8. Information and communication technology (ICT) services (Yes, No and Does not apply)
  9. Legal services (Yes, No and Does not apply)
  10. Accounting and book-keeping (Yes, No and Does not apply)
  11. Human resource management (Yes, No and Does not apply)
  12. Financial management (Yes, No and Does not apply)
  13. Engineering and related technical services (Yes, No and Does not apply)
  14. Research and development (R&D)(Yes, No and Does not apply)
  15. Other types of business activities, (Yes, No, Does not apply) please specify:

25. Please write the names of the three most important foreign countries where business activities of your enterprise were most recently relocated or outsourced (contracted out).

26. If you answered "yes" to relocation in question 21 or to outsourcing in question 23, indicate the importance of the reasons why your enterprise decided to relocate or outsource (contract out) business activities from Canada to another country in the last three years, 2010 to 2012. Otherwise, go to question 29 Check only one option for each reason (Low, medium, high and does not apply)

Reasons

  1. Reduction of labour costs
  2. Reduction of costs other than labour costs
  3. Access to new markets
  4. Following the behaviour or example of competitors or clients
  5. Improved quality or introduction of new goods or services
  6. Focus on core business
  7. Access to specialized knowledge or technologies
  8. Tax or other financial incentives
  9. Improved logistics (including concerns with respect to US border)
  10. Lack of available labour
  11. Improved delivery time
  12. Other reasons, please specify:

27. Did your enterprise face any significant obstacles that slowed down or caused problems when relocating or outsourcing business activities from Canada to another country in the last three years, 2010 to 2012? (Yes, No)

If no, please go to question 29

28. Please rate the importance of the following obstacles when relocating or outsourcing business activities from Canada to another country in the last three years, 2010 to 2012. (Low, medium, high and does not apply)

Check only one for each obstacle

Obstacles

  1. Canadian legal or administrative obstacles
  2. Foreign legal or administrative obstacles
  3. Taxation obstacles
  4. Trade tariffs
  5. Uncertainty of international standards
  6. Concerns of employees (including trade unions)
  7. Concern of violation of patents and/or intellectual property rights
  8. Conflict with social values of your business (e.g. corporate social responsibility issues)
  9. Distance to producers
  10. Distance to customers
  11. Linguistic or cultural obstacles
  12. Difficulties in identifying potential or suitable providers
  13. Lack of management expertise
  14. Lack of financing
  15. Other obstacle, please specify:

Relocation of business activities into Canada

29. Did your enterprise relocate any business activities from another country into Canada in the last three years, 2010 to 2012? (Yes, No)

If no, please go to question 32

30. Indicate whether your enterprise relocated the following business activities from another country into Canada in the last three years, 2010 to 2012.

Check only one option for each business activity

Business activities

  1. Production of goods (Yes, No and Does not apply)
  2. Provision of services (Yes, No and Does not apply)
  3. Distribution and logistics (Yes, No and Does not apply)
  4. Call centers and help centers (Yes, No and Does not apply)
  5. Marketing, sales and after sales services (Yes, No and Does not apply)
  6. Software development(Yes, No and Does not apply) (Yes, No and Does not apply)
  7. Data processing(Yes, No and Does not apply)(Yes, No and Does not apply)
  8. Information and communication technology (ICT) services (Yes, No and Does not apply)
  9. Legal services (Yes, No and Does not apply)
  10. Accounting and book-keeping (Yes, No and Does not apply)
  11. Human resource management (Yes, No and Does not apply)
  12. Financial management (Yes, No and Does not apply)
  13. Engineering and related technical services (Yes, No and Does not apply)
  14. Research and development (R&D)(Yes, No and Does not apply)
  15. Other types of business activities, (Yes, No and Does not apply) please specify:

31. Please write the names of the three most important countries from where your enterprise most recently relocated business activities into Canada.

Sales activities

32. In 2012, did your enterprise manufacture any goods? (Yes, No)

If no please go to question 35

33. In 2012, did your enterprise sell any of its manufactured goods to another enterprise operating in Canada that in turn exported them "as is"? (Yes, No, Do not know)

34. In 2012, did your enterprise sell any of its manufactured goods to another enterprise operating in Canada that used them as an intermediate input in final goods that were then exported? (Yes, No, Do not know)

35. In 2012, did your enterprise buy and subsequently sell any goods outside of Canada without them entering Canada? (Yes, No)

If yes, what percentage of your enterprise's total sales revenues did this represent?

36. Did your enterprise export or attempt to export goods or provide services to an enterprise outside of Canada during the three years 2010 to 2012? (exclude enterprises that are part of your larger company) (Yes, No)

If no Please go to question 38

37. Please rate the importance of the following obstacles to your enterprise when exporting or attempting to export goods or providing services to an enterprise outside of Canada during the three years 2010 to 2012. (exclude enterprises that are part of your larger company) Check only one for each obstacle (Low, Medium and High, and not an obstacle)

Obstacles

  1. Canadian legal or administrative obstacles
  2. Canadian export taxes or trade obstacles
  3. Uncertainty of international standards
  4. Access to financing
  5. Concern of violation of patents or intellectual property rights
  6. Foreign tariffs or trade barriers
  7. Border security issues
  8. Distance to customers
  9. Linguistic or cultural obstacles
  10. Customer requirements to use specific technologies/systems
  11. Meeting cost requirements of customers
  12. Meeting quality requirements of customers
  13. Other obstacles, please specify:

Changes to business practices

38. In 2012, please indicate whether your enterprise carried out substantial or significant changes to respond to specific customer requirements.

Types of changes

  1. Implemented specific cost reductions (Yes, No)
  2. Improved good or service quality (Yes, No)
  3. Decreased lead-times(Yes, No)
  4. Increased after-sales functions (Yes, No)
  5. Accepted greater risk sharing (i.e. accepted consignment-based payments) (Yes, No)
  6. Incurred greater up-front or non-recurring costs (e.g. investments in new technology, design (Yes, No)
  7. Entered into a new geographic region or expanded existing operations (Yes, No)
  8. Undertook a new business activity or expanded existing business activities (Yes, No)
  9. Extended business hours to accommodate employees, customers or suppliers in other (Yes, No)
  10. Other changes, please specify (Yes, No)

Relationship with main suppliers

39. For 2012, indicate the best description of your enterprise's relationship with its main suppliers in Canada. (exclude suppliers that are part of your larger company)

Relationship with main suppliers in Canada

Check only one

  1. We have no suppliers in Canada
  2. It is easy to switch suppliers because purchase is based primarily on price
  3. Suppliers provide goods and services according to our specifications but it is relatively easy to switch suppliers
  4. We know our suppliers and they know us. There are challenges in changing suppliers due to the learning curve required to provide goods or services
  5. We have few or one main supplier who makes our requirements a priority in many aspects of their businesses. It is difficult to switch suppliers

40. For 2012, indicate the best description of your enterprise's relationship with its main suppliers in the United States. (exclude suppliers that are part of your larger company)

 Relationship with main suppliers in the United States

Check only one

  1. We have no suppliers in the United States
  2. It is easy to switch suppliers because purchase is based primarily on price
  3. Suppliers provide goods and services according to our specifications but it is relatively easy to switch suppliers
  4. We know our suppliers and they know us. There are challenges in changing suppliers due to the learning curve required to provide goods or services
  5. We have few or one main supplier who makes our requirements a priority in many aspects of their businesses. It is difficult to switch suppliers

41. For 2012, indicate the best description of your enterprise's relationship with its main suppliers in Europe. (exclude suppliers that are part of your larger company)

Relationship with main suppliers in Europe

Check only one

a. We have no suppliers in Europe
b. It is easy to switch suppliers because purchase is based primarily on price
c. Suppliers provide goods and services according to our specifications but it is relatively easy to switch suppliers
d. We know our suppliers and they know us. There are challenges in changing suppliers due to the learning curve required to provide goods or services
e. We have few or one main supplier who makes our requirements a priority in many aspects of their businesses. It is difficult to switch suppliers

42. For 2012, indicate the best description of your enterprise's relationship with its main suppliers in Asia Pacific countries. (exclude suppliers that are part of your larger company)

 Relationship with main suppliers in Asia Pacific countries

Check only one

  1. We have no suppliers in Asia Pacific countries
  2. It is easy to switch suppliers because purchase is based primarily on price
  3. Suppliers provide goods and services according to our specifications but it is relatively easy to switch suppliers
  4. We know our suppliers and they know us. There are challenges in changing suppliers due to the learning curve required to provide goods or services
  5. We have few or one main supplier who makes our requirements a priority in many aspects of their businesses. It is difficult to switch suppliers

43. For 2012, indicate the best description of your relationship with its main suppliers in countries other than Canada, United States, Europe, and Asia Pacific countries. (exclude suppliers that are part of your larger company)

 Relationship with main suppliers in countries other than Canada, United States, Europe, and Asia Pacific countries

Check only one

  1. We have no suppliers in these countries
  2. It is easy to switch suppliers because purchase is based primarily on price
  3. Suppliers provide goods and services according to our specifications but it is relatively easy to switch suppliers
  4. We know our suppliers and they know us. There are challenges in changing suppliers due to the learning curve required to provide goods or services
  5. We have few or one main supplier who makes our requirements a priority in many aspects of their businesses. It is difficult to switch suppliers

Advanced technology use

Technology is broadly defined to include the technical means and know-how required for the production of goods or services. It takes the form of equipment, materials, processes, blue prints and knowledge.

Advanced technologies are new technologies (equipment or software) that perform a new function or improve some function significantly better than commonly used technologies in the industry or by your competitors.

44. In 2012, did your enterprise use any of the following types of advanced technologies (equipment or software)?

  1. Advanced computerized design and engineering (Yes, No)
  2. Advanced computerized processing, fabrication, and assembly technologies (Ye, No)
  3. Advanced computerized inspection technologies (Yes, No)
  4. Advanced communication technologies (Yes, No)
  5. Advanced automated material handling technologies (Yes, No)
  6. Advanced information integration and control technologies (Yes, No)
  7. Advanced biotechnologies/bioproducts (Yes, No)
  8. Advanced nanotechnologies (Yes, No)
  9. Advanced green technologies (Yes, No)
  10. Other types of advanced technologies, (Yes, No) please specify:

45. How did your enterprise acquire or integrate the advanced technologies (equipment or software) listed in previous question?

Check all that apply

  1. By purchasing off-the-shelf advanced technology (equipment or software)
  2. By leasing off-the-shelf advanced technology (equipment or software)
  3. By licensing advanced technology
  4. By customizing or significantly modifying existing advanced technology
  5. By developing new advanced technologies (either alone or in conjunction with others)
  6. Through merger or acquisition of another enterprise with advanced technologies

Process innovation

A process innovation is the implementation of a new or significantly improved production process, distribution method, or support activity for your goods or services.

  • Process innovations must be new to your enterprise, but they do not need to be new to your market.
  • The innovation could have been originally developed by your enterprise or by other enterprises.
  • Exclude purely organizational innovations.

46. During the three years 2010 to 2012, did your enterprise introduce:

  1. New or significantly improved methods of manufacturing or producing goods or services? (Yes, No)
  2. New or significantly improved logistics, delivery or distribution methods for your inputs, goods or services? (Yes, No)
  3. New or significantly improved supporting activities for your processes, such as maintenance systems or operations for purchasing, accounting, or computing? (Yes, No)

If "no" to all options please go to question 52

Otherwise Continue with question 47

47. Who developed these process innovations?

Check only one

  1. Mainly your enterprise
  2. Mainly your enterprise together with other enterprises or institutions
  3. Mainly other enterprises or institutions

48. In 2012, approximately how many new or significantly improved processes were introduced? Number of process innovations

49. In 2012, what was your enterprise's total expenditure on your process innovations? ($)

50. Did your enterprise's process innovations, introduced in 2010 to 2012, reduce the average cost (per unit or per operation) of existing goods or services? (Yes, No)

If yes, please estimate the percentage of cost savings (as a percentage of average cost) from process innovations introduced in 2012. (%)

51. Did the introduction of your enterprise's process innovations during the three years 2007 to 2012 require:

  1. Changes to marketing activities? (Yes, No)
  2. Changes to operational activities? (Yes, No)
  3. Changes to organizational activities? (Yes, No)

Production performance management practices

52. Does your enterprise have a systematic process or procedure to resolve problems associated with production of goods or delivery of services? (Yes, No)

53. How many key production performance indicators are monitored in your enterprise? Number of key production performance indicators

If none, go to question 60

Otherwise, continue with question 54

54. How frequently are these key production performance indicators shown to managers of operations in your enterprise?

Check all that apply

  1. Quarterly
  2. Monthly
  3. Weekly
  4. Daily
  5. Hourly or more frequently
  6. Never
  7. Other frequency, please specify
  8. Do not know

55. How frequently are these key production performance indicators shown to workers in your enterprise?

Check all that apply

  1. Quarterly
  2. Monthly
  3. Weekly
  4. Daily
  5. Hourly or more frequently
  6. Never
  7. Other frequency, please specify
  8. Do not know

56. How often are these key production performance indicators reviewed by top or middle managers in your enterprise?

Check only one

  1. They are continually reviewed
  2. They are periodically reviewed
  3. They are rarely reviewed
  4. Do not know

57. In your enterprise, who decides the pace of work to achieve production performance targets?

Check only one

  1. Only managers
  2. Mostly managers but some employee participation
  3. Mostly employees and some managers
  4. Only employees

58. What is the time frame of your enterprise's production performance targets for its highest selling good or service?

Check only one

  1. Short-term only (less than one year)
  2. Long-term only
  3. A mix of short and longer term
  4. No performance targets

59. How does your enterprise reward production performance target achievement?

Check only one

  1. There are no rewards
  2. Only management is rewarded
  3. All staff are rewarded

Human resource management practices

60. Which of the following best describes the main way employees are promoted in your enterprise?

How employees are promoted

Check only one

  1. Promotions are based solely on effort and ability
  2. Promotions are based partly on effort and ability and partly on other factors such as tenure (how long they have worked at the firm)
  3. Promotions are based mainly on factors other than on effort and ability, such as tenure
  4. Other ways, please specify:

61. Which of the following best describes your enterprise's main policy when dealing with employees who do not meet expectations?

Check only one

  1. They are rarely or never moved from their positions
  2. They are given a certain number of warnings before further action is taken
  3. They are warned, and re-trained, but are rarely removed from their position
  4. They are immediately removed from their position

62. In your enterprise, are employees involved in the decision-making process on task allocation? (Yes, No)

63. Please estimate the percentage of employees in your enterprise that have a university degree.

64. In 2012, which of the following human resource practices were used in your enterprise?

Human resource practices

Check all that apply

  1. At least one of the following selection methods to select candidates: personality/attitude tests, intelligence or aptitude tests, work samples
  2. Formal training programs to teach new hires the skills they need to perform their job
  3. Formal training or development programs provided to employees in order to increase their promotability
  4. Formal performance agreements based on objective, quantifiable results are prepared for managerial, supervisory and executive employees at least annually
  5. Formal appraisals are conducted of the majority of non-managerial staff at least annually
  6. Formal appraisals are conducted of the majority of managerial staff at least annually
  7. At least one of the following incentive programs is available to non-managerial and non-supervisory employees: employee stock ownership, profit-sharing, gain-sharing, merit bonus
  8. At least one of the following incentive programs is available to managerial, supervisory, or executive employees: employee stock ownership, profit-sharing, gain-sharing, merit bonus
  9. At least one of the following incentive programs is available to all employees: employee stock ownership, profit-sharing, gain-sharing, merit bonus

Organizational innovation

An organizational innovation is a new organizational method in your enterprise's business practices (including knowledge management), workplace organization or external relations that has not been previously used by your enterprise.

  • It must be the result of strategic decisions taken by management.
  • Exclude mergers or acquisitions, even if for the first time.

65. During the three years 2010 to 2012, did your enterprise introduce:

  1. New business practices for organizing procedures (i.e. supply chain management, business reengineering, knowledge management, lean production, quality management, etc.)? (Yes, No)
  2. New methods of organizing work responsibilities and decision making (i.e. first use of a new system of employee responsibilities, team work, decentralisation, integration or de-integration of departments, education/training systems, etc.)? (Yes, No)
  3. New methods of organizing external relations with other firms or public institutions (i.e. first use of alliances, partnerships, outsourcing or sub-contracting, etc.)? (Yes, No)

If "no" to all options, please go to question 69

Otherwise, continue with question 66

66. In 2012, approximately how many of the above-mentioned organizational innovations were introduced? Number of organizational innovations

67. Please estimate the percentage of workers affected by your enterprise's organizational innovations introduced in 2012. (%)

68. In 2012, did the introduction of your organizational innovations require:

  1. Changes to marketing activities? (Yes, No)
  2. Changes to operational activities? (Yes, No)

Highest selling good or service and main market

69. In 2012, how many distinct product lines were offered by your enterprise? Number of distinct product lines

70. In 2012, how many distinct goods or services were offered by your enterprise? Number of distinct goods or services

71. Please describe your enterprise's highest selling (in terms of total sales revenues) good or service (name and use).

72. Is your highest selling good or service described in the previous question a product line? (Yes, No)

73. In 2012, estimate how much your enterprise's highest selling good or service represented as a proportion of your total sales revenues. (%)

74. In 2012, estimate the percentage of the total sales from your enterprise's highest selling good or service that came from the following geographic market regions.

  1. Local market (same municipality or region) (%)
  2. Rest of province or territory (%)
  3. Rest of Canada (%)
  4. United States (%)
  5. Europe (%)
  6. Asia Pacific (%)
  7. Rest of the world (%)

Total sales of highest selling good or service (100%)

Your enterprise's main market for its highest selling good or service is the geographical region from which your enterprise derived the highest percentage of total sales revenue (the line in the table in question 74 with the highest percentage).

75. In 2012, estimate your enterprise's market share for its highest selling good or service in its main market. (%)

76. In 2012, estimate the number of goods or services that directly competed with your enterprise's highest selling good or service in its main market. Number of competing goods or services

77. In 2012, how many competitors did your enterprise face in its main market for your highest selling good or service?

Check only one

  • 1
  • 2
  • 3
  • 4-5
  • 6–10
  • 11–20
  • More than 20

78. In 2012, were there any multinational enterprises among your competitors for your highest selling good or service in its main market? (Yes, No)

79. In 2012, which of the following statements best describes the performance of your enterprise's highest selling good or service in its main market?

Check only one

  1. Gained market share over rival products
  2. Lost market share over rival products
  3. Unchanged market share
  4. Do not know

80. In 2012, did any new competitors enter your enterprise's main market for its highest selling good or service? (Yes, No) If no, please go to question 82

81. In response to this increase in the number of competitors who entered the main market of your highest selling good or service, did your enterprise:

  1. Change the quality of your good or service? (Yes, No)
  2. Adopt a new technology or process? (Yes, No)
  3. Change marketing expenditures? (Yes, No)
  4. Introduce a new good or service? (Yes, No)
  5. Speed up the introduction of a new good or service? (Yes, No)
  6. Change the price of your good or service? (Yes, No)
  7. Take other action? (Yes, No) Please specify:
  8. Take no action? (Yes, No)

Good or service innovations

A product innovation is the market introduction of a new or significantly improved good or service with respect to its capabilities, user friendliness, components or sub-systems.

  • Product innovations (new or improved) must be new to your enterprise, but they do not need to be new to your market.
  • Product innovations could have been originally developed by your enterprise or by other enterprises.

82. During the three years 2010 to 2012, did your enterprise introduce:

  1. New or significantly improved goods? (exclude the simple resale of new goods purchased from other enterprises and changes of a solely aesthetic nature) (Yes No)
  2. New or significantly improved services? (Yes, No)

If "No" to both options Please go to question 94 Otherwise Continue with question 83

83. Who developed these good or service innovations?

Check the most appropriate response

  1. Mainly your enterprise
  2. Mainly your enterprise together with other enterprises or institutions
  3. Mainly other enterprises or institutions

84. During the three years 2010 to 2012, were any of your enterprise's good or service innovations:

  1. New to a market? Your enterprise introduced a new or significantly improved good or service onto one of your markets before your competitors (it may have already been available in other markets) (Yes, No)
  2. Only new to your enterprise? Your enterprise introduced a new or significantly improved good or service that was already available from your competitors in your market. (Yes, No)

85. Using the definitions above, please give the percentage of your enterprise's total revenue in 2012 from:

  1. New or significantly improved goods and services introduced during 2010 to 2012 that were new to your market (%)
  2. New or significantly improved goods and services introduced during 2010 to 2012 that were only new to your enterprise (%)
  3. Goods and services that were unchanged or only marginally modified during 2010 to 2012 (include the resale of new goods and services purchased from other enterprises) (%)

Total revenue in 2012 (100%)

86. Did the introduction of your enterprise's good or service innovations require:

  1. Changes to marketing activities? (Yes, No)
  2. Changes to operational activities? (Yes, No)
  3. Changes to organizational activities? (Yes, No)
  4. The introduction of new production processes? (Yes, No)

87. In 2012, how many new or significantly improved goods or services did your enterprise introduce onto the market?

  1. Number of new or significantly improved goods
  2. Number of new or significantly improved services

88. In 2012, what was your enterprise's total expenditure on your good or service innovations? ($)

89. Please describe your enterprise's most innovative good or service introduced during the three years 2010 to 2012.

90. When did your enterprise introduce its most innovative good or service during the three years 2010 to 2012?

Check only one

  • 2010
  • 2011
  • 2012

91. Is your enterprise's most innovative good or service the same as its highest selling good or service? (Yes, No)

92. Is your enterprise's most innovative good or service in the same product line as its highest selling good or service? (Yes, No)

93. How unique is your enterprise's most innovative good or service?

Check only one

  1. It has unique innovative features and there are no or few substitutes for this innovative good or service and/or its innovative features
  2. It has some unique innovative features but there are substitutes for this innovative good or service and/or its innovative features
  3. Similar innovative features and/or innovative goods or services are widely available on the market

Marketing innovation

A marketing innovation is the implementation of a new marketing concept or strategy that differs significantly from your enterprise's existing marketing methods and which has not been used before.

  • It requires significant changes in product design or packaging, product placement, product promotion or pricing.
  • Exclude seasonal, regular and other routine changes in marketing methods.

94. During the three years 2010 to 2012, did your enterprise introduce:

  1. Significant changes to the aesthetic design or packaging of a good or service (exclude changes that alter the product's functional or user characteristics – these are product innovations)? (Yes, No)
  2. New media or techniques for good or service promotion (i.e. the first time use of a new advertising media, a new brand image, introduction of loyalty cards, etc.)? (Yes, No)
  3. New methods for good or service placement or sales channels (i.e. first time use of franchising or distribution licenses, direct selling, exclusive retailing, new concepts for good or service presentation, etc.)? (Yes, No)
  4. New methods of pricing goods or services (i.e. first time use of variable pricing by demand, discount systems, etc.)? (Yes, No)

If "no" to all four options, please go to question 97

Otherwise continue with question 95

95. Did the introduction of your enterprise's marketing innovations in 2012 involve:

  1. Existing goods or services? (Yes, No)
  2. New or significantly improved goods or services introduced during the years 2010 to 2012? (Yes, No)

96. For 2012, please estimate the percentage of marketing expenditures that were assigned to marketing innovations. (%)

97. For 2012, please estimate your enterprise's total marketing expenditures. ($)

98. Over the last three years, 2010 to 2012, did your enterprise use the following government support programs for innovation?

Check all that apply for each business activity

  Level of Government
Type of Government Program Federal Government Provincial/Territorial government Municipal government Did not use government program
a. Government training programs        
b. Government grants        
c. Government tax credits        
d. Government procurements        
e. Government hiring program for recent graduates        
f. Access to government research facilities        
g. Government export incentives and services        
h. Government information and technical assistance programs        
i. Government market information services        
j. Other type of government program, please specify:        

99. Which type of government program did your enterprise find most critical for your innovative activities? (Provide the corresponding letter from question 98 above)

Measures/activities implemented to mitigate obstacles to innovation

This question explores the problems and obstacles to innovation that your enterprise has confronted, the extent to which your enterprise has implemented specific measures or specific activities to mitigate these problems and obstacles, and whether government support programs were used to support the measures and activities undertaken by your enterprise.

100.

  1. In 2012, did your enterprise face any market size obstacles to innovation? (Yes, No)
    • If yes, were measures taken to overcome the obstacles? (Yes, No)
    • If yes, were the measures successful in mitigating all market size obstacles to innovation? (Yes, No)
    • Were any government support programs used to overcome market size obstacles to innovation? (Yes, No)
  2. In 2012, did your enterprise face any internal financing obstacles to innovation? (Yes, No)
    • If yes, were measures taken to overcome the obstacles? (Yes, No)
    • If yes, were the measures successful in mitigating all internal financing obstacles to innovation? (Yes, No)
    • Were any government support programs used to overcome internal financing obstacles to innovation? (Yes, No)
  3. In 2012, did your enterprise face any external financing obstacles to innovation? (Yes, No)
    • If yes, were measures taken to overcome the obstacles? (Yes, No)
    • If yes, were the measures successful in mitigating all external financing obstacles to innovation? (Yes, No)
    • Were government support programs used to overcome external financing obstacles to innovation? (Yes, No)
  4. In 2012, did your enterprise face any obstacles to innovation due to a lack of skills within your enterprise? (Yes, No)
    • If yes, were measures taken to overcome the obstacles? (Yes, No)
    • If yes, were the measures successful in mitigating all obstacles due to a lack of skills within your enterprise? (Yes, No)
    • Were any government support programs used to overcome obstacles due to a lack of skills within your enterprise? (Yes, No)
  5. In 2012 did your enterprise face any obstacles to innovation related to finding and reaching agreements with external collaborators?
    • If yes, were measures taken to overcome the obstacles? (Yes, No)
    • If yes, were the measures successful in mitigating all obstacles to innovation related to finding and reaching agreements with external collaborators? (Yes, No)
    • Were any government support programs used to overcome obstacles to innovation related to finding and reaching agreements with external collaborators? (Yes, No)
  6. In 2012, was uncertainty and risk an obstacle to innovation in your enterprise?
    • If yes, were measures taken to overcome the obstacles? (Yes, No)
    • If yes, were the measures successful in mitigating all uncertainty and risk obstacles to innovation? (Yes, No)
    • Were any government support programs used to overcome uncertainty and risk obstacles to innovation? (Yes, No)
  7. In 2012, were regulatory issues an obstacle to innovation in your enterprise?
    • If yes, were measures taken to overcome the obstacles? (Yes, No)
    • If yes, were the measures successful in mitigating all regulatory issue obstacles to innovation? (Yes, No)
    • Were any government support programs used to overcome regulatory issue obstacles to innovation? (Yes, No)
  8. In 2012, was intellectual property protection an obstacle to innovation in your enterprise? (Yes, No)
    • If yes, were measures taken to overcome the obstacles? (Yes, No)
    • If yes, were the measures successful in mitigating all intellectual property protection obstacles to innovation? (Yes, No)
    • Were any government support programs used to overcome intellectual property protection obstacles to innovation? (Yes, No)
  9. In 2012, was government competition policy an obstacle to innovation in your enterprise? (Yes, No)
    • If yes, were measures taken to overcome the obstacles? (Yes, No)
    • If yes, were the measures successful in mitigating all government competition policy obstacles to innovation? (Yes, No)
    • Were any government support programs used to overcome government competition policy obstacles to innovation? (Yes, No)

General questions

101. How long did you spend collecting the data and completing the questionnaire? hour(s) minutes

102. How many people were consulted for the completion of the questionnaire?

Comments

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