Confidential when completed.
Collected under authority of Statistics Act, Revised Statutes of Canada
CATI script for Logistics Service Industries Border Survey – Collection Registration Number: STC/SAT-430-75455
Introduction:
“Hello (contact name) this is (interviewer’s name) from Statistics Canada. I am calling about the Logistics Service Industries Border Survey. May I speak to your business’s operations manager or with someone who can provide information on issues related to shipping goods across the Canada - U.S. border, please?"
"We're conducting the Logistics Service Industries Border Survey in partnership with Industry Canada. The purpose of this survey is to learn about issues related to the border, about trade practices and the impact border issues have on logistics business’. This information is collected under the authority of the Statistics Act.
“Summary results from the Logistics Service Industries Border Survey will be provided to respondents who are interested in receiving them. Would you like to receive a summary of the survey results?”
C8000
- Yes, Go to C90000
- No, Go to Confidentiality text
C9000 How would you like to receive the results?
- Email, Go to Confidentiality text
- Fax, Go to Confidentiality text
- Mail, Go to Confidentiality text
- Address
- City
- Province/State
- Postal Code/ZIP Code
Confidentiality Text:
This survey is being collected under the authority of the Statistics Act and your answers will be kept strictly confidential and used for statistical purposes only.
Statistics Canada may combine individual responses from this survey with information from other surveys.
While participation is voluntary, your assistance is essential if the results are to be accurate.
My supervisor may be listening for the purpose of quality control.
"I would like to review your business information."
Use standard 802 block to review business information and update the Business Register (BR).
Streaming questions
NAICS: North American Industry Classification System
Q1. What is the main activity of your business?
C00100
- Trucking (NAICS 4841 help definition) Go to Q3
- Courier (NAICS 4921 help definition) Go to Q3
- Warehousing and Storage (NAICS 4931 help definition) Go to Q3
- Freight Transportation Arrangement including Customs Brokers (NAICS 4885 help definition) Go to Q2
- Other, please specify C00150 Go to End
- Refused Go to Q3
- Don’t Know Go to Q3
Q2. What type of freight transportation arrangement business is this?
C00200
- A customs broker (help definition)
- A Freight Forwarder (help definition)
- A Third Party Logistics Provider (help definition)
- Other, please specify C00250
- Refused
- Don’t Know
Any of the above Go to Q3
Q3. Does your business own any transportation assets, such as trucks, ships or airplanes?
C00300
- Yes
- No
- Refused Go to Section 1 Intro
- Don’t Know Go to Section 1 Intro
If Q1 = 01 or 02 Go to Section 1 Intro
If Q1 = 03 or 04 Go to Section 6 Intro
Section 1: Transporting your clients’ goods to the U.S.
Section 1 Intro
This section is about transporting clients’ goods to the U.S.
Q4. In 2009, did your business transport any goods for clients to the U.S.?
C00400
- Yes Go to Q5
- No Go to Section 2 Intro
- Refused Go to Section 2 Intro
- Don’t know Go to Section 2 Intro
Q5. In 2009, what was your main method of transporting goods for clients to the U.S.?
Choose one option only
C00500
- Your own fleet (includes transport owned by parent company)
- A trucking company
- A rail company
- A third party logistics provider (help definition)
- Other, please specify C00550
- Refused
- Don’t know
Any of the above Go to Q6
Q6. In 2009, of the goods your business transported for clients, what percentage crossed the Canada – U.S. border going to the U.S.?
Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C00600 and read the list in C00601.
(Note to Programmer: Please display C0600 and C0601 on one screen.)
C00600
_% If C00600>Empty Go to Q7;
Else if C00600 = empty Go to C00601
Refused Go to C00601
Don’t know Go to C00601
Or
C00601 (select only one)
0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Refused
Don’t know
Any of the above Go to Q7
Q7. In 2009, what percentage of the shipments you transported to the U.S. for clients arrived on-time?
On-time shipments are all shipments where the transportation logistics for which your company was directly responsible did not cause delays that adversely affected the customer’s business or production.
Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C00700 and read the list in C00701.
(Note to Programmer: Please display C00700 and C00701 on one screen.)
C00700
_% Less than 100% Go to Q8; If 100% go to Q9; Else if C00700 = empty Go to C00701
Refused Go to C00701
Don’t know Go to C00701
Or
C00701 (select only one)
0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Less than 100% Go to Q8; 100% go to Q9
Refused Go to Q8
Don’t know Go to Q8
Q8. In 2009, were any shipments your business transported for clients to the U.S. late because of Canada - U.S. border issues or processes?
C00800
- Yes
- No
- Refused
- Don't know
Any of the above Go to Q9
Q9. In 2009, which of the following issues encountered before arriving at the border when transporting your clients’ goods to the U.S. would have the most impact on your business’ efficiency?
Choose one option only
C00900
- Wait-times due to e-manifest (help definition) clearing periods prior to crossing the border
- CBSA requirements (Canadian Border Service Agency) (including product standards, health and safety and border-related regulations)
- U.S. CBP requirements (Customs and Border Protection) (including product standards, health and safety and border-related regulations)
- The requirements of other Canadian government departments (including product standards and health and safety regulations)
- The requirements of other U.S. government departments (including product standards and health and safety regulations)
- Other, please specify C00950
- Refused
- Don’t know
Any of the above Go to Q10
Q10. In 2009, which of the following issues encountered at the border when transporting your clients’ goods to the U.S. would have the most impact on your business’ efficiency?
Choose one option only
C01000
- Wait-times at border crossings due to volume
- Wait-times at border crossings related to your shipping documentation (help definition) (including wait times due to electronic issues)
- The number of hours and timing of when inspectors are on duty at the border, including food inspectors
- The number of hours and timing of when customs officers are on duty
- Other, please specify C01050
- Refused
- Don’t know
Any of the above Go to Section 2 Intro
Section 2: Transporting your clients’ goods from the U.S.
Section 2 Intro:
This section is about transporting your clients’ goods from the U.S.
Q11. In 2009, did your business transport any goods from the U.S. for clients?
C01100
- Yes Go to Q12
- No Go to Q18
- Refused Go to Q18
- Don't know Go to Q18
If Q4 is No, Empty, RF or DK and Q11 is No, Empty, RF or DK Go to End
Q12. In 2009, what was your main method of transporting goods from the U.S. for clients?
Choose one option only
C01200
- Your own fleet (includes transport owned by parent company)
- A trucking company
- A rail company
- A third party logistics provider (help definition)
- Other, please specify C01250
- Refused
- Don’t know
Any of the above Go to Q13
Q13. In 2009, of the goods your business transported for clients, what percentage crossed the Canada – U.S. border coming from the U.S. ?
Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C01300 and read the list in C01301.
(Not e to Programmer: Please display C01300 and C01301 on one screen.)
C01300
_% If C01300>Empty Go to Q14;
Else if C01300 = empty Go to C01301
Refused Go to C01301
Don’t know Go to C01301
Or
C01300 (select only one)
0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Refused
Don’t know
Any of the above Go to Q14
Q14. In 2009, what percentage of the shipments you transported for clients from the U.S. arrived on-time?
On-time shipments are all shipments where the transportation logistics for which your company was directly responsible did not cause delays that adversely affected the customer’s business or production.
Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C01400 and read the list in C01401.
(Note to Programmer: Please display C01400 and C01401 on one screen.)
C01400
_% Less than 100% Go to Q15; If 100% Go to Q16; Else if C01400 = empty Go to C01401
Refused Go to C01401
Don’t know Go to C01401
Or
C01400 (select only one)
0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Less than 100% Go to Q15; 100% Q16
Refused Go to Q15
Don’t know Go to Q15
Any of the above Go to Q15
Q15. In 2009, were any shipments your business transported from the U.S. late because of Canada - U.S. border issues or processes?
C01500
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q16
Q16. In 2009, which of the following issues encountered before arriving at the border when transporting your clients’ goods from the U.S. would have the most impact on your business’ efficiency?
Choose one option only
C01600
- Border delays due to completion of shipping documentation (help definition) and pre clearing of goodsprior to transport
- CBSA requirements (Canadian Border Service Agency) (including product standards, health and safety and border-related regulations)
- U.S. CBP requirements (Customs and Border Protection) (including product standards, health and safety and border-related regulations)
- The requirements of other Canadian government departments (including product standards and health and safety regulations)
- The requirements of other U.S. government departments (including product standards and health and safety regulations)
- Other, please specify C01650
- Refused
- Don’t know
Any of the above Go to Q17
Q17. In 2009, which of the following issues encountered at the border when transporting your clients’ goods from the U.S. would have the most impact on your business’ efficiency?
Choose one option only.
C01700
- Wait-times at border crossings due to volume
- Wait-times at border crossings related to your shipping documentation (help definition) (including wait times due to electronic issues)
- The number of hours and timing of when inspectors are on duty at the border, including food inspectors
- The number of hours and timing of when customs officers are on duty
- Other, please specify C01750
- Refused
- Don’t know
Any of the above Go to Q18
Q18. In 2009, did your business transport your client’s goods across the Canada - U.S. border in (fill in province, else “your own province or territory”)?
C01800
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q19
Q19. In 2009, did your business transport your client’s goods across the Canada - U.S. border to/from any other provinces or territories?
C01900
- Yes Go to Q20
- No Q21 Intro
- Refused Q21 Intro
- Don’t know Q21 Intro
Q20. In which other provinces or territories did your business transport your client’s goods across the Canada - U.S. border in 2009?
Interviewer note: check all that apply
Newfoundland and Labrador C02001 Yes, No, RF, DK
Prince Edward Island C02002 Yes, No, RF, DK
Nova Scotia C02003 Yes, No, RF, DK
New Brunswick C02004 Yes, No, RF, DK
Quebec C02005 Yes, No, RF, DK
Ontario C02006 Yes, No, RF, DK
Manitoba C02007 Yes, No, RF, DK
Saskatchewan C02008 Yes, No, RF, DK
Alberta C02009 Yes, No, RF, DK
British Columbia C02010 Yes, No, RF, DK
Yukon C02011 Yes, No, RF, DK
Northwest Territories C02012 Yes, No, RF, DK
Nunavut C02013 Yes, No, RF, DK
Any of the above Go to Q21 Intro
Section 3: Border thickness
‘Section 3 Intro’
If Q4 = No then Go to Q28 Intro else Go to Q21 Intro
Q21 Intro
This section is about border thickness faced when transporting your clients’ goods to the U.S. in 2009.
Border thickness is a term used to measure perception of how difficult it is to move goods across the border. Border thickness includes the following factors that could affect the time and expense related to transport of your clients’ goods.
Please rate the following factors as not a challenge at all, somewhat of a challenge, or an extreme challenge.
Q21. Wait-times due to e-manifest (help definition) clearing periods prior to crossing the border for your clients’ goods going to the U.S.?
C02100
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q22
Q22. CBSA (Canadian Border Service Agency) requirements related to your clients’ goods going to the U.S.? (including product standards, health and safety and border-related regulations)
C02200
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q23
Q23. U.S. CBP (Customs and Border Protection) requirements related to your clients’ goods going to the U.S.? (including product standards, health and safety and border-related regulations)
C02300
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q24
Q24. The requirements of other Canadian government departments related to your clients’ goods going to the U.S.? (including product standards and health and safety regulations)
C02400
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q25
Q25. The requirements of other U.S. government departments related to your clients’ goods going to the U.S.? (including product standards and health and safety regulations)
C02500
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q26
Q26. Wait-times at border crossings related to your shipping documentation (help definition) including wait times due to government computer system issues for your clients’ goods going to the U.S?
C02600
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q27
Q27. Wait-times at the border related to when personnel are on duty, including food inspectors; for your client’s goods going to the U.S.
C02700
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q28 Intro unless Q11 = No then Go to Section 4 Intro
Q28 Intro
This section is about border thickness encountered when transporting your clients’ goods from the U.S.
Border thickness is a term used to measure perception of how difficult it is to move goods across the border. Border thickness includes the following factors that could affect the time and expense related to transport of your clients’ goods.
Please rate the following factors as not a challenge at all, somewhat of a challenge, or an extreme challenge.
Go to Q28
Q28. Delays caused by the need to complete shipping documentation (help definition) and pre-clear goods prior to transporting your client’s goods from the U.S. through the Canada - U.S. border?
C02800
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q29
Q29. CBSA requirements related to your clients’ goods coming from the U.S.? (including product standards, health and safety and border-related regulations)
C02900
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q30
Q30. U.S. CBP requirements related to your clients’ goods coming from the U.S? (including product standards, health and safety and border-related regulations)
C03000
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q31
Q31. The requirements of other Canadian government departments related to your clients’ goods coming from the U.S.? (including product standards and health and safety regulations)
C03100
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q32
Q32. The requirements of other U.S. government departments related to your clients’ goods coming from the U.S.? (including product standards and health and safety regulations)
C03200
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q33
Q33. Wait-times at border crossings related to your shipping documentation (help definition) including wait times due to government computer system issues for your clients’ goods coming from the U.S.?
C03300
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q34
Q34. Wait-times at the border related to when personnel are on duty at the border, including food inspectors for your clients’ goods coming from the U.S.
C03400
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q35 unless Q4 = No then Go to Section 4 Intro
Q35. In 2009, please indicate how border thickness (help definition) when transporting your clients’ goods to the U.S., compared to border thickness, when transporting your clients’ goods from the U.S.
Choose one option
C03500
- Border thickness was greater for transporting your clients’ goods to the U.S.
- Border thickness was the same for transporting your clients’ goods to or from the U.S.
- Border thickness was greater for transporting your clients’ goods from the U.S.
- Refused
- Don’t know
Any of the above Go to Section 4 Intro
Section 4: Past Strategic Decisions
‘Section 4 Intro’
The next questions ask about strategic decisions your business may have taken in the last three years due to border thickness (help definition).
Go to Q36
Q36. In the last three years, did your business invest in new or existing facilities including buildings in Canada due to border thickness (help definition)?
C03600
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q37
Q37. In the last three years, did your business invest in new or existing facilities including buildings in the U.S. due to border thickness (help definition)?
C03700
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q38
Q38. In the last three years, did your business allow more time for clients’ goods to reach their destination or change the time of day or week when shipments are made due to border thickness (help definition)?
C03800
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q39
Q39. In the last three years, did your business consolidate shipments due to border thickness (help definition)?
C03900
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q40
Section 5: Certification and Border Programs
Customs Trade Partnership Against Terrorism (C-TPAT)
Q40. In 2009, was your business C-TPAT (help definition) certified?
C04000
- Yes Go to Q41
- No Go to Q42
- Refused Go to Q43
- Don’t know Go to Q43
Q41. Taking into account the C-TPAT (help definition) certification of your business, since 2009 have the costs incurred with using the Canada-U.S. border…?
C04100
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q43
Q42. Does your business plan to start using C-TPAT (help definition) within the next 12 months?
C04200
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q43
Partners in Protections (PIP)
Q43. In 2009, was your business PIP (help definition) certified?
C04300
- Yes Go to Q44
- No Go to Q45
- Refused Go to Q46
- Don’t know Go to Q46
Q44. Taking into account the PIP (help definition) certification of your business, since 2009 have the costs incurred with using the Canada-U.S. border…?
C04400
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q46
Q45. Does your business plan to start using PIP (help definition) within the next 12 months?
C04500
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q46
Free and Secure Trade (FAST)
Q46. In 2009, did your business use the FAST (help definition) program?
C04600
- Yes Go to Q47
- No Go to Q49
- Refused Go to Q50
- Don’t know Go to Q50
Q47. Taking into account the FAST (help definition) program, since 2009 have the costs incurred with using the Canada-U.S. border…?
C04700
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q48
Q48. Taking into account the FAST (help definition) program, since 2009 have border delays due to the processing of your shipping documentation (help definition) at the Canada-U.S. border…?
C04800
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q50
Q49. Does your business plan to start FAST (help definition) within the next 12 months?
C04900
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q50
Automated Commercial Environment (ACE)
Q50. In 2009, did your business use the ACE (help definition) program?
C05000
- Yes Go to Q51
- No Go to Q53
- Refused Go to Q54
- Don’t know Go to Q54
Q51. Taking into account the ACE (help definition) program, since 2009 have the costs incurred with using the Canada-U.S. border…?
C05100
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q52
Q52. Taking into account the ACE (help definition) program, since 2009 have border delays due to the processing of your shipping documentation (help definition) …?
C05200
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q54
Q53. Does your business plan to start ACE (help definition) within the next 12 months?
C05300
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q54
Advance Commercial Information (ACI)
Q54. Are you aware of the ACI (help definition) program?
C05400
- Yes Go to Q55
- No Go to End
- Refused Go to End
- Don’t know Go to End
Q55. Does your business plan to use ACI (help definition)?
C05500
- Yes
- No
- Refused
- Don’t know
Any of the above Go to End
Section 6: Arranging the transport of your clients’ goods to the U.S.
Section 6 Intro:
This section is about arranging the transport of clients’ goods to the U.S.
Go to Q56
Q56. In 2009, did your business arrange the transport of any goods for clients to the U.S.?
C05600
- Yes Go to Q57
- No Go to Section 7 Intro
- Refused Go to Section 7 Intro
- Don’t know Go to Section 7 Intro
Q57. In 2009, what was your main method of arranging the transport of your clients’ goods to the U.S.?
Choose one option only
C05700
- Your own fleet (includes transport owned by parent company)
- A trucking company
- A rail company
- A third party logistics provider (help definition)
- Other, please specify C05750
- Refused
- Don’t know
Any of the above Go to Q58
Q58. In 2009, of the goods your business arranged to transport for clients, what percentage crossed the Canada – U.S. border going to the U.S.?
Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C05800 and read the list in C05801.
(Note to Programmer: Please display C05800 and C05801 on one screen.)
C05800
_% If C05800>Empty Go to Q59;
Else if empty Go to C05801
Refused Go to C05801
Don’t know Go to C05801
Or
C05801 (select only one)
0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Refused
Don’t know
Any of the above Go to Q59
Q59. In 2009, what percentage of the shipments you arranged to transport for clients to the U.S. arrived on-time?
On-time shipments are all shipments where the logistics for which your company was directly responsible did not cause delays that adversely affected the customer’s business or production.
Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C05900 and read the list in C05901.
(Note to Programmer: Please display C05900 and C05901 on one screen.)
C05900
_% Less than 100% Go to Q60; If 100% Q61; Else if C05900 = empty Go to C05901
Refused Go to C05901
Don’t know Go to C05901
Or
C05901 (select only one)
0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Less than 100% Go to Q60; 100% go to Q61
Refused Go to Q60
Don’t know Go to Q60
Q60. In 2009, when arranging the transport of your clients’ goods to the U.S. did any shipments arrive late because of Canada - U.S. border issues or processes?
C06000
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q61
Q61. In 2009, which of the following issues encountered before arriving at the border when arranging the transport of your clients’ goods to the U.S. would have the most impact on your business’ efficiency?
Choose one option only
C06100
- Wait-times due to e-manifest (help definition) clearing periods prior to crossing the border
- CBSA requirements (Canadian Border Service Agency) (including product standards, health and safety and border-related regulations)
- U.S. CBP requirements (United States Customs and Border Protection) requirements (including product standards, health and safety and border-related regulations)
- The requirements of other Canadian government departments (including product standards and health and safety regulations)
- The requirements of other U.S. government departments (including product standards and health and safety regulations)
- Other, please specify C06150
- Refused
- Don’t know
Any of the above Go to Q62
Q62. In 2009, which of the following issues encountered at the border when arranging the transport of your clients’ goods to the U.S. would have the most impact on your business’ efficiency?
Choose one option only
C06200
- Wait-times at border crossings due to volume
- Wait-times at border crossings related to your shipping documentation (help definition) (including wait times due to electronic issues)
- The number of hours and timing of when inspectors are on duty at the border, including food inspectors
- The number of hours and timing of when customs officers are on duty
- Other, please specify C06250
- Refused
- Don’t know
Any of the above Go to Section 7 Intro
Section 7: Arranging the transport of your clients’ goods from the U.S.
Section 7 Intro
This section is about arranging the transport of your clients’ goods from the U.S.
Go to Q63
Q63. In 2009, did your business arrange to transport any goods from the U.S. for clients?
C06300
- Yes Go to Q64
- No Go to Q70
- Refused Go to Q70
- Don’t know Go to Q70
If Q56 is No, Empty, RF or DK and Q63 is No, Empty, RF or DK Go to End
Q64. In 2009, what was your main method of arranging the transport of goods from the U.S. for clients? Choose one option only.
C06400
- Your own fleet (includes transport owned by parent company)
- A trucking company
- A rail company
- A third party logistics provider (help definition)
- Other, please specify C06450
- Refused
- Don’t know
Any of the above Go to Q65
Q65. In 2009, of the total goods your business arranged to transport for clients , what percentage crossed the Canada – U.S. border coming from the U.S.?
Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C06500 and read the list in C06501.
(Note to Programmer: Please display C06500 and C06501 on one screen.)
C06500
_% If C06500>Empty Go to Q66;
Else if C06500=empty Go to C06501
Refused Go to C06501
Don’t know Go to C06501
Or
C06501 (select only one)
0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Refused
Don’t know
Any of the above Go to Q66
Q66. In 2009, what percentage of the shipments you arranged to transport from the U.S. for clients arrived on-time?
On-time shipments are all shipments where the logistics for which your company was directly responsible did not cause delays that adversely affected the customer’s business or production.
Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C06600 and read the list in C06601.
(Note to Programmer: Please display C06600 and C06601 on one screen.)
C06600
_% Less than 100% Go to Q67; If 100% Go to Q68; Else if C06600 = empty Go to C06601
Refused Go to C06601
Don’t know Go to C06601
Or
C06601 (select only one)
0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Less than 100% Go to Q67; 100% Q68
Refused Go to Q67
Don’t know Go to Q67
Q67. In 2009, were any shipments your business arranged to transport for clients from the U.S. late because of Canada - U.S. issues or processes?
C06700
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q68
Q68. In 2009, which of the following issues encountered before arriving at the border when arranging the transport of your clients’ goods from the U.S. would have the most impact on your business’ efficiency?
Choose one option only
C06800
- Border delays due to completion of shipping documentation (help definition) and pre clearing of goods prior to transport
- CBSA requirements (including product standards, health and safety and border-related regulations)
- U.S. CBP requirements (including product standards, health and safety and border-related regulations)
- The requirements of other Canadian government departments (including product standards and health and safety regulations)
- The requirements of other U.S. government departments (including product standards and health and safety regulations)
- Other, please specify: C06850
- Refused
- Don’t know
Any of the above Go to Q69
Q69. In 2009, which of the following issues encountered at the border when arranging the transport of your clients’ goods from the U.S. would have the most impact on your business’ efficiency?
Choose one option only
C06900
- Wait-times at border crossings due to volume
- Wait-times at border crossings related to your shipping documentation (help definition) (including wait times due to electronic issues)
- The number of hours and timing of when inspectors are on duty at the border, including food inspectors
- The number of hours and timing of when customs officers are on duty
- Other, please specify C06950
- Refused
- Don’t know
Any of the above Go to Q70
Q70. In 2009, did your business arrange transport for your client’s goods across the Canada - U.S. border in (fill in province, else “your own province or territory”)?
C07000
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q71
Q71. In 2009, did your business arrange transport for your client’s goods across the Canada - U.S. border to/from any other provinces or territories?
C07100
- Yes Go to Q72
- No Go to Q73 Intro
- RefusedQ73 Intro
- Don’t know Q73 Intro
Q72. In which other provinces or territories did your business arrange transport for your client’s goods across the Canada - U.S. border in 2009?
Interviewer note: check all that apply
Newfoundland and Labrador C07201 Yes, No, RF, DK
Prince Edward Island C07202 Yes, No, RF, DK
Nova Scotia C07203 Yes, No, RF, DK
New Brunswick C07204 Yes, No, RF, DK
Quebec C07205 Yes, No, RF, DK
Ontario C07206 Yes, No, RF, DK
Manitoba C07207 Yes, No, RF, DK
Saskatchewan C07208 Yes, No, RF, DK
Alberta C07209 Yes, No, RF, DK
British Columbia C07210 Yes, No, RF, DK
Yukon C07211 Yes, No, RF, DK
Northwest Territories C07212 Yes, No, RF, DK
Nunavut C07213 Yes, No, RF, DK
Any of the above Go to Q73 Intro
Section 8 Border thickness
Section 8 Intro
If Q56 = No and Q63 = yes then go to Q80 Intro else go to Q73 Intro
Q73 Intro
This section is about border thickness faced when arranging the transport of your clients’ goods to the U.S. in 2009
Border thickness is a term used to measure perception of how difficult it is to move goods across the border. Border thickness includes the following items that could affect the time and expense related to arranging the transport of your clients’ goods.
Please rate the following factors as not a challenge at all, somewhat of a challenge or an extreme challenge.
Go to Q73
Q73. Wait-times due to e-manifest (help definition) clearing periods prior to crossing the border for your clients’ goods going to the U.S.?
C07300
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q74
Q74. CBSA (Canadian Border Service Agency) requirements related to your clients’ goods going to the U.S.? (including product standards, health and safety and border-related regulations)
C07400
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q75
Q75. U.S. CBP (United States Customs and Border Protection) requirements related to your clients’ goods going to the U.S.? (including product standards, health and safety and border-related regulations)
C07500
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q76
Q76. The requirements of other Canadian government departments related to your clients’ goods going to the U.S.? (including product standards and health and safety regulations)
C07600
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q77
Q77. The requirements of other U.S. government departments related to your clients’ goods going to the U.S.? (including product standards and health and safety regulations)
C07700
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q78
Q78. Wait-times at border crossings related to your shipping documentation including wait times due to government computer system issues for your clients’ goods going to the U.S?
C07800
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q79
Q79. Wait-times at the border related to when personnel are on duty at the border, including food inspectors for your clients’ goods going to the U.S.
C07900
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q80 Intro unless Q63 = No then Go to Section 9 Intro
Q80 Intro
This section is about border thickness encountered when arranging the transport of your clients’ goods from the U.S.
Border thickness is a term used to measure perception of how difficult it is to move goods across the border. Border thickness includes the following items that could affect the time and expense related to arranging the transport of your clients’ goods.
Please rate the following factors as not a challenge at all, somewhat of a challenge or an extreme challenge.
Go to Q80
Q80. Delays caused by the need to complete shipping documentation (help definition) and pre-clear goods prior to arranging the transport of your client’s goods from the U.S. through the Canada - U.S. border?
C08000
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q81
Q81. CBSA requirements related to your clients’ goods coming from the U.S.? (including product standards, health and safety and border-related regulations)
C08100
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q82
Q82. U.S. CBP requirements related to your clients’ goods coming from the U.S? (including product standards, health and safety and border-related regulations)
C08200
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q83
Q83. The requirements of other Canadian government departments related to your clients’ goods coming from the U.S.? (including product standards and health and safety regulations)
C08300
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q84
Q84. The requirements of other U.S. government departments related to your clients’ goods coming from the U.S.? (including product standards and health and safety regulations)
C08400
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know Any of the above Go to Q85
Q85. Wait-times at border crossings related to your shipping documentation (help definition) including wait times due to government computer system issues for your clients’ goods coming from the U.S.?
C08500
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q86
Q86. Wait-times at the border related to when personnel are on duty at the border, including food inspectors for your clients’ goods coming from the U.S.
C08600
- Not a challenge at all
- Somewhat of a challenge
- An extreme challenge
- Refused
- Don’t know
Any of the above Go to Q87 unless Q56 = No then Go to Section 9 Intro
Q87. In 2009, please indicate how border thickness (help definition) when arranging the transport of your clients’ goods to the U.S., compared to border thickness (help definition), when arranging the transport of your clients’ goods from the U.S...
Choose one option only
C08700
- Border thickness was greater for arranging the transport of your clients’ goods to the U.S.
- Border thickness was the same for arranging the transport of your clients’ goods to or from the U.S.
- Border thickness was greater for arranging the transport of your clients’ goods from the U.S.
- Refused
- Don’t know
Any of the above Go to Section 9 Intro
Section 9: Past Strategic Decisions
‘Section 9 Intro’
The next questions ask about strategic decisions your business may have taken in the last three years due to border thickness (help definition).
Go to Q88
Q88. In the last three years, did your business invest in new or existing facilities including buildings in Canada due to border thickness (help definition)?
C08800
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q89
Q89. In the last three years, did your business invest in new or existing facilities including buildings in the U.S. due to border thickness (help definition)?
C08900
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q90
Q90. In the last three years, did your business allow more time for clients’ goods to reach their destination or change the time of day or week when shipments are made due to border thickness (help definition)?
C09000
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q91
Q91. In the last three years, did your business consolidate shipments due to border thickness (help definition)?
C09100
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q92
Section 10: Certification and Border Programs
C-TPAT
Q92. In 2009, was your business C-TPAT (help definition) certified?
C09200
- Yes Go to Q93
- No Go to Q94
- Refused Go to Q95
- Don’t know Go to Q95
Q93. Taking into account the C-TPAT (help definition) certification of your business, since 2009 have the costs incurred with using the Canada-U.S. border…?
C09300
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q95
Q94. Does your business plan to start using C-TPAT (help definition) within the next 12 months?
C09400
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q95
PIP
Q95. In 2009, was your business PIP (help definition) certified?
C09500
- Yes Go to Q96
- No Go to Q97
- Refused Go to Q98
- Don’t know Go to Q98
Q96. Taking into account the PIP (help definition) certification of your business, since 2009 have the costs incurred with using the Canada-U.S. border…?
C09600
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q98
Q97. Does your business plan to start using PIP (help definition) within the next 12 months?
C09700
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q98
FAST
Q98. In 2009, did your business use the FAST (help definition) program?
C09800
- Yes Go to Q99
- No Go to Q101
- Refused Go to Q102
- Don’t know Go to Q102
Q99. Taking into account the FAST (help definition) program, since 2009 have the costs incurred with using the Canada-U.S. border…?
C09900
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q100
Q100. Taking into account the FAST (help definition) program, since 2009 have border delays due to the processing of your shipping documentation (help definition) at the Canada-U.S. border…?
C10000
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q102
Q101. Does your business plan to start FAST (help definition) within the next 12 months?
C10100
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q102
ACE
Q102. In 2009, did your business use the ACE (help definition) program?
C10200
- Yes Go to Q103
- No Go to Q105
- Refused Go to Q106
- Don’t know Go to Q106
Q103. Taking into account the ACE (help definition) program, since 2009 have the costs incurred with using the Canada-U.S. border…?
C10300
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q104
Q104. Taking into account the ACE (help definition) program, since 2009 have border delays due to the processing of your shipping documentation (help definition)…?
C10400
- Decreased
- Stayed the same
- Increased
- Refused
- Don’t know
Any of the above Go to Q106
Q105. Does your business plan to start ACE (help definition) within the next 12 months?
C10500
- Yes
- No
- Refused
- Don’t know
Any of the above Go to Q106
ACI
Q106. Are you aware of the ACI (help definition) program?
C10600
- Yes Go to Q107
- No Go to End
- Refused Go to End
- Don’t know Go to End
Q107. Does your business plan to use ACI (help definition) ?
C10700
- Yes
- No
- Refused
- Don’t know
Any of the above Go to ‘End’
End
The interview is now finished.
Do you have any comments about this survey?
On behalf of Statistics Canada, I thank you for taking part in this survey.